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New contract - my account says 1 month?

spark240
Investigator
Investigator

Hi - I recently upgraded my iphone with a new 2 year contract, but my plan says its a 1 month plan....why does it say that?

1 SOLUTION

Accepted Solutions
Chris_S
EE Community Support Team

Hi @spark240 It does sound odd that your plan is showing as one month.

I'd recommend getting in touch with one of our guides so that they can get access to your account and take a look into this.

To see all the ways that you can speak to a guide just click this link here: Contact us

Chris S

View solution in original post

3 REPLIES 3
bristolian
EE Community Star
EE Community Star

Can you post a picture or screenshot of wherever you've seen this reference?

Image 25-10-2024 at 18.47.jpg

 

Chris_S
EE Community Support Team

Hi @spark240 It does sound odd that your plan is showing as one month.

I'd recommend getting in touch with one of our guides so that they can get access to your account and take a look into this.

To see all the ways that you can speak to a guide just click this link here: Contact us

Chris S