Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

End of contract

I have paid up to the end of my contract but I looked on EE to see how you get a PAC code and immediately I got a text saying I would be charged £28.45 for leaving early? I am not leaving early as I have paid up for my subscription until the 23 rd of...

Need to see my bill

Renewal

Resolved! How do I find out when my contract runs out please?

Paper statement

Can I have a copy of my last months statement

End of Contract with ongoing Add to Plans

Hi,My minimum 24 months on my contract is up in a few weeks, and I want to cancel as I no longer need the number. However, there are a couple of Add-To-Plan's still active on it.I have 2 other active numbers on the account which are still well withi...