Contracts & Billing

Re: Invoices/Payments

Hi. I'm new to EE and want to log into my business account to change the direct debit payment details for the right account. How do I do that please? 

Switched to sim only contract, but it hasn't worked

I decided yesterday to switch from pay as you go to a sim only contract to make use of the 30% off for existing customers, and switched to the essentials unlimited contract. I was told it would take up to 24 hours for it the switch to actually happen...

Unable to see mobile phone accouts or billing

HiWhen I log in and select subscriptions to see my mobile accounts, all I gey is a blank screen.  I have FF broadband (moved from BT - so paying full rate ) plus have three pay monthly sims that I can't see the details for.All three are linked to BB ...

Unknown Direct Debit

A Charity I work for has noticed Direct debits being set up which we are not aware of. We need information on who has set these up as we suspect fraud. I have tried the number 08009566000, but due to me not being a customer there isn't any options fo...

We call discount on overdue balance

Just had a call from the number 07973 100619 about my overdue balance and offering me so much % off the balance is this genuine please (sorry about the overdue balance recently changed jobs so wages were messed up and different payment dates).I recei...

EE wont let me cancel my contract at end of term

EE Bill downloads

I am unable to download PDF copies of my bills, both mobile and broadband. Anybody out there can help?