Spend Limit Reached - BUT NO CAP!

Jakeevans2022 · ‎24-05-2022

I have been hit with a "Spend Limit Reached" when trying to use the Pay By Phone Bill option on a casino. I have NO spend cap in place - NO Bar in place - i have spoke with 2x customer service assistants who said it's sorted now but its not - I then spoke with Tech who confirmed it should be okay but i'm still seeing the same message pop up.

Northerner · ‎24-05-2022

Hi @Jakeevans2022

Maybe it's becase you are using a casino. You must be desperate to use your EE account to pay for gambling. Try looking here for help https://www.gamcare.org.uk/

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎24-05-2022

@Jakeevans2022 : Charge to Phone Bill is not restricted by EE's Spend Cap. Therefore what you are seeing is the Casino's own limit on your spending there. Such limits are in place generally to protect users' gambling.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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Roxsy · ‎23-09-2024

Happen to me the same.

Leanne_T · ‎23-09-2024

Hi @Roxsy

Thanks for coming here 🙂

Do you have a pay monthly account?

Have you received a message to let you know the spend cap has been reached?

Leanne.

Roxsy · ‎23-09-2024

Yes but I contact my company and tell me my spend cap is available

Leanne_T · ‎23-09-2024

Hi @Roxsy

Is this a business contract you have through your employer?

Leanne 🙂