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Spend Limit Reached - BUT NO CAP!

Jakeevans2022
Investigator
Investigator

‎24-05-2022 04:58 PM

I have been hit with a "Spend Limit Reached" when trying to use the Pay By Phone Bill option on a casino. I have NO spend cap in place - NO Bar in place - i have spoke with 2x customer service assistants who said it's sorted now but its not - I then spoke with Tech who confirmed it should be okay but i'm still seeing the same message pop up.

 

0 Helpful
6 REPLIES 6
Northerner
EE Community Star
EE Community Star

‎24-05-2022 05:04 PM

Hi @Jakeevans2022 

 

Maybe it's becase you are using a casino. You must be desperate to use your EE account to pay for gambling. Try looking here for help https://www.gamcare.org.uk/

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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XRaySpeX
EE Community Star
EE Community Star

‎24-05-2022 05:33 PM

@Jakeevans2022 : Charge to Phone Bill is not restricted by EE's Spend Cap. Therefore what you are seeing is the Casino's own limit on your spending there. Such limits are in place generally to protect users' gambling.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Roxsy
Explorer

‎23-09-2024 01:04 PM

Happen to me the same.

0 Helpful
Leanne_T
EE Community Support Team
In response to Roxsy

‎23-09-2024 02:51 PM

Hi @Roxsy 

Thanks for coming here 🙂

Do you have a pay monthly account? 

Have you received a message to let you know the spend cap has been reached? 

Leanne.

0 Helpful
Roxsy
Explorer
In response to Leanne_T

‎23-09-2024 03:26 PM

Yes but I contact my company and tell me my spend cap is available
0 Helpful
Leanne_T
EE Community Support Team
In response to Roxsy

‎23-09-2024 03:38 PM

Hi @Roxsy 

Is this a business contract you have through your employer? 

Leanne 🙂

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