Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Downgrade

Hi,I'm eligible for an upgrade, but I want to downgrade.There's no chat or phone number to contact EE, and I'm unsure how to do it.I can choose a SIM-only plan, but I'm scared it will add an extra SIM to my current monthly contract. Is it best to can...

Cost of moving to EE

With Plusnet moving out of providing mobile services we opted for their suggestion of the EE option. Filled all the forms answered some weird question s and received new sim on Saturday 7/10. Rang EE to enquired to when to use then from, I was told i...

14 day refund wait has passed

I cancelled an order with a £400 upfront payment 14 days ago and i'm still waiting for the £400 to be released back into my account.Any advice what I can do?

Resolved! Lost phone

Has it been used?

Resolved! Have just opened an account ,how do I VIEW MY BILLING

How do I view my bill

Resolved! Set up dd

To view my previous bills

The app will not ket me see my previous bills. I need at least the last two month in either so I can download them to pdf or simply screen shot the. I urgently require this to use and provide as a utility bill

Re: Bills can I have my last bill . I can't see it . I think am over charged ?

Yes

Resolved! View my bills

I need to view my calls made over the past few months how can I do this

Mobile phone insurance

HiI am complating upgrade which I wish to get. When checking out the price and with F&F but no way to add insurance to it. My current contract has it but will it automatically be carried forward on to new contract or how will I add it there's no way...