Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Can I add Entertainment Plan to an existing plan?

Hi all, this is 1st time I've used community so apologies in advance if I post in the wrong way or something.I am currently in the middle of a plan which is SIM only (as I didn't upgrade my phone this time after paying it off) and I'm thinking of get...

Card payments

My card payment for my plan didn’t go through and when I click manage it says I don’t have any cards registered. How do I add my card

Resolved! Monthly payments mobile phone

I want to add a phone to my account on monthly payments

Resolved! I just want to see my data usage without going round in curckes

I had a phone call lowering my bill is that correct

Been charged twice when I upgraded

hijust paid for upgrading and had to pay additional upfront fee during to early upgrade. However I’ve been charged twice! I’m worried about the additional fees on my card. Can you advise?

Current bill

How do I access my latest bill unpaid?

Resolved! I want to pay my bill

Resolved! Cancelled direct debit without reading T&C's

I'm looking at switching provider but stupidly cancelled my direct debit before reading any cancellation T&C's.On a 30 day rolling contract, and see I need to give 30 days notice. My original bill was due on the 7th with payment to be taken on the 1...

paid my bill early and its not showing

i paid my resent bill on the 1st feb 2024 whch is early as its usually on the 10th of every month and frankly im getting sick of this! im 9 days from my billing date,what the hell is going on