Contracts & Billing

All discussion around anything related to EE billing or contracts

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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 15467 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 25640 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 52560 Views
  • 55 replies
  • 13 Helpful

Resolved! wrong name on the bill and contract

my name is Hesam [edited] and on my contract paper and bills the surename is wirtten as [edited]that ''E'' is wrong.is it possible to change that? as I might use my bills for some documentation. [Mod edit: Image rejected as it contained personal info...

Microsoft App Charges - MFST

I have had 7 charges of £27.99 made to my mobile phone account to the Microsoft App Store. I have contacted Microsoft and they have no record of any charges made to my Microsoft account. We have not made these purchases. Could anyone help with the ne...

Gondle44 by Explorer
  • 414 Views
  • 2 replies
  • 0 Helpful

Doubts about insurance for my devices

I took out an 11 month plan with EE along with my phone contract... and paid for EE FULLCOVER AND DAMAGE insurance. My question is the insurance and for both devices the only one of them in specific...? because I don't know what device the insurance ...

Services are restricted and cannot even ring EE?

I upgraded my phone early and it is due to arrive today, I tried to make a call out this morning and got hit with a "As you have reached your credit limit your services have been restricted" yet my bills are fully up to date to the point where my new...

abbbzd by Explorer
  • 712 Views
  • 3 replies
  • 0 Helpful

400 hours in to 72 hour call back.

So I added a product to my contract, returned the item 1 week later. 3 days after return I had been informed by EE they had received my parcel. I call them to ask about adding another product and was told "72 hours to process the return then you can ...

Sammmmmy by Visitor
  • 448 Views
  • 2 replies
  • 2 Helpful

Scammed byEE

EE have put me on a 24 month plan without my permission I live in the Philippines 6 months of the year so why would I sign up for a plan 

Resolved! Bill payer

Unfortunately, although I am the the bill payer and main account holder I cannot get access to the other lines linked to my account or make updates. How can I relink my number as bill payer?

IRobbo66 by Visitor
  • 363 Views
  • 1 replies
  • 1 Helpful