Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Direct debit

Hi. I missed my last DD payment because I forgot to put money in my DD account on the day EE was supposed to remove my bill cost.So I searched here and found a way I can pay through bank transfer. So I did that immediately.But this morning, I was sur...

Resolved! Paying Bill abroad

Hi,Wondering if someone can help me, totally forgot to pay my bill before I left for holiday.my phone is now cut off I believe. Its saying my line is down due to administrative reasons.i have tried calling all numbers to pay. Obviously they are not w...

Hybrid Box

Hi, I have been charged an extra £7 a month for my Hybrid Box, if I return it will my account reflect this and change my monthly bill to £47.99, which is what I was told it would be.Thank you in advance.

Change number

How can I change my number

Flex plan - airtime contract ends

My device contract ends 2025, however my airtime contract ends this month. I have been told I need to keep paying the same amount for my airtime contract for another year until the device runs out. Really not happy with this, please someone explain w...

Cancelling my contract

I’ve looked everywhere for end of date contract, can’t find anything since the app has changed. Can anyone advise me please instead of waiting in phone queue thankyou in advance

Have been charged for a second number that I never signed up for or activated

Last year, I made a 2 year contract with a new phone. I said I wanted to keep my existing number and was advised in the store that this was fine. I was being charged automatically until recently so I had a look and realized that a second number was a...