Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Adding another phone

Can I add another phone to my account

Resolved! New contract after being on sim only

Hi I have just signed up for a next contract on 24months I am currently with ee and on a sim only plan and wanted to know if I would get a new number or not or if I could keep the same one thank you

Resolved! contract

can I switch contracts for a cheaper on or change my contract with ee for a cheaper on a loyal customer for over 10 years

Roaming charge

Having been moved to EE from BT mobile without being given the option of staying with BT, I find that I am now financially worse off when going abroad. I now have to pay the daily roaming charge as my "account" is counted as starting after the cut of...

Re: Leaving EE

i have another sim so i want to leave

My billing account

could someone please help me how to find out how I can get help for my bill account? I’m finding it very difficult and hard at the minute . It’s stressing me out and I’m not getting any good nights sleep.

I have not received my bill for April

For the second month in a row i have not yet received my phone bill that needs to be paid on or before the 10th of each month

Accidentally cancelled my contract early

Can someone please help! I was browsing in my EE app and accidentally clicked “leave EE” suddenly I got a text message telling me the charge for ending my contact early is £987 and it’ll show on my final bill. Does this mean I’ve actually cancelled m...

Resolved! I want the new product to be canceled and the old number transferred.

hello, I bought a phone with a contract 1 months ago online, but I think something went wrong, I think my phone came to me and it came with a new datacard and I'm new and the billing is over two lines, I don't want the new number, I want the old bill...

Resolved! Apple watch

My contact for my Apple Watch was up in March yet I’m still being billed £30 per month for the 24 month plan. Is that for data etc? I’m quite clueless with all of this regarding an Apple Watch. If I cancel it will my watch not work when I’m not at ho...