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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 8163 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 18301 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by • EE Community Support Team
  • 35474 Views
  • 49 replies
  • 11 Helpful

Downgrade to Sim Only 24 month

Hi All I am due an upgrade and I'm looking to downgrade to a sim only, I am aware that there are 24/12 month plans and I can upgrade to another handset after 6 months out of 12 (as a new customer), not sure on the timescale as an existing customerSo ...

Getting out of contract

I current have a phone on contract with 8 months left to pay. I don’t want to be in a full contract anymore, I just want to downgrade to a sim only plan. Is there any way to do this without paying the remainder of my plan, maybe if I gave the phone b...

Over charged for Apple Watch Plan

I’ve just seen my first bill for my Apple Watch which should be £22 a month but I have been charged an extra £16.00 on top of the £22. I’m confused as I only thought I was paying £22 a month for the Watch not not £38!! Can someone explain why there i...

Crystal peaks branch

Would just like to say thanks guys for helping me out on Saturday morning.slight problem with my details when my account was set up but all good now and only took 2 mins. Well done Crystal peaks

SP1889 by • Visitor
  • 160 Views
  • 1 replies
  • 2 Helpful
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