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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 65387 Views
  • 69 replies
  • 14 Helpful

Tmobile UK Lifetime Friends and Family Discount

I was working in Technical Support at T-Mobile (later EE etc) from 2008 till 2010. As a result I had received an employee discount of 50% for life in 2008 when I made my first pay monthly contract with T-Mobile. That was later changed to a 40% and th...

Unauthorised charges

Just got my monthly phone bill and found that I have been charged £25 for a roam abroad pass. I didn’t add this and as I haven’t been abroad recently I don’t know how this has been added. I have removed it from my account but I’m not happy that I hav...

Bramble91 by • Investigator
  • 515 Views
  • 1 replies
  • 0 Helpful

Payments

I left EE last December 2022 as had a new Samsung phone , been paying apple.com bill.since 79 p a month then went up to 99p a month,  I have just cancelled the direct debit, as thought would just stop straight away , could I request a refund from Jan...

Extra charges

HiI’m seeing extra charges on one of the numbers registers under me. It’s says picture messages charges, I haven’t used or sent messages as such. There numbers beside it which I don’t recognise. 

LocateT by • Visitor
  • 397 Views
  • 2 replies
  • 2 Helpful
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