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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 13667 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24390 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 48543 Views
  • 55 replies
  • 13 Helpful

Re: How do I cancel a direct debit

I have a brother who is Deaf & Dumb for almost 15 years EE have been taking £11.86 per month for something he hasn’t used for all these years it only came to light when his daughter passed away and I am helping him sort out his finances after speakin...

Resolved! Hello

Hi . I want to change my bank account, how can I do this? Thank you

Tdaniel89 by • Investigator
  • 370 Views
  • 1 replies
  • 1 Helpful

Cancelled my sim

Hi I had cancelled my sim (cancel any time) pay as go. But EE has not cancel it and shows me as a default. It has affected my credit score, I didn't receive any email /post about delay or default notice.How to sort this out 

Gunjank by • Explorer
  • 441 Views
  • 3 replies
  • 2 Helpful

Resolved! Upgrade

Hi,My contract is ending in March so I’m eligible for an upgrade. Can I still upgrade after the contract is terminated or just before?ThanksGabe

Upgrade

I wanted to upgrade my existing device, but if I choose the upgrade link, it gives me a 404 error.(https://myaccount.ee.co.uk/app/upgrade-hub from this link, when clicking the 'upgrade now' button')

Resolved! Pay bill

Hello,I’m really struggling with money this month. Is it possible to carry the bill to next month ? Thank you 

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