Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

EARLY UPGRADE

So I have been with EE since July 1999 when it was actually One 2 One, and during the 24 years 3 months I have had my contract I have never used any other service provider.I had my phone stolen Saturday and Im not due for an upgrade until Jan 2024. ...

Resolved! Refund

Hi I never got back my 30 pounds refund

Resolved! Extra charges out of nowhere

I've received my bill for this month and, for some reason, it's almost double what I'm meant to be paying.I changed my direct debit date last month but then cancelled my direct debit afterwards because I was awaiting a new phone, and didn't want to r...

Resolved! Upgrade

I will like to udgrade my phone

Resolved! Billing

I want to close phone number XXXXX XXXXXX how much will it cost me? [Mod Edit: Removed phone number from public view]

EE need to get better

I made a phone call on 21/09/2023 for assistance from 150. I was told he'd call me back at 4pm guess what? Didn't happen! And I still have the same issues and my bill just came through I'm not paying that until someone has the decency to look into th...

Hello to all friends in the agency E E

Resolved! Change Payment Details

Evening. Is there a way to change my payment details on the EE app/site?Thank you.

Charge query

Hello Phone number xxxxxxxxxxxxxxx Post code xxxxxxxxxx Can you please tell me what the recent charge that you made from me of £4.85 was for? I have already paid you £30.44 in October which is my normal monthly charge. Please advise Regards David [Mo...

Re: Bill

pay