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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 13683 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24404 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 48577 Views
  • 55 replies
  • 13 Helpful

Upgrade Not Showing

I upgraded online yesterday and got the confirmation email through. However, not had anymore updates since, no dispatch email or anything. My account is still showing me the option to upgrade as well. How will I know if this upgrade has gone through ...

No EU Roaming

Hi I recently had to change my phone quickly due to old one breaking so went into an EE shop, I explained to the sales guy I have been with EE since 2011 and have always had EU roaming free, as I work abroad a lot during the year, I said I wanted my ...

Chrisw1 by • Investigator
  • 1431 Views
  • 3 replies
  • 2 Helpful

Mis sold tablet

I found out today whilst ending my contract that I have been paying for a tablet for 2 years  I didnt even receive. It isn't showing on my app but they are insisting I did have it. They are refusing to give me any money back and the woman along with ...

Out of contract

HiI currently pay about £65 a month for my phone the contract expired in November happy to keep the handset for another 12 months so have seen a sim only deal for £20 if I sign up for this I assume I will only pay £20 a month rather than £65 and then...

My EE bill January/February

I have been sent a bill for £26.44However, I transferred over to Utility Warehouse on 3/1/2023.Please can you re-calculate my bill,Regards JR

Julr by • Explorer
  • 352 Views
  • 3 replies
  • 1 Helpful
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