Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Is Upgrade Anytime worth it?

I am 8 months into my iPhone 13 PM plan and my early upgrade is about £1K. If I sell my current phone, I can recoup a lot of the early upgrade cost, however, feels like I would have been better off on a Smart plan with Upgrade Anytime. From this page...

Resolved! Payment

Resolved! Paulina

I would like to pay online

Resolved! can you tell me when my contract for my samsung finishes

Account Mess

I am the account holder and bill payer with four mobile numbers on my account. Up until recently I have been able to log into my account and see all four numbers and manage them . Recently however something changed and whilst I could manage all the n...

can you plz find out for me when I bought the nr ending 522

Direct debit date change

Hello,How many times can you change your direct debit date? My direct debit date is greyed out with this Sorry, you can't change your payment date. You've already changed it the maximum number of times.I want my allowance to be reset on the 1st. Do I...

EARLY UPGRADE

So I have been with EE since July 1999 when it was actually One 2 One, and during the 24 years 3 months I have had my contract I have never used any other service provider.I had my phone stolen Saturday and Im not due for an upgrade until Jan 2024. ...

Resolved! Refund

Hi I never got back my 30 pounds refund

Resolved! Extra charges out of nowhere

I've received my bill for this month and, for some reason, it's almost double what I'm meant to be paying.I changed my direct debit date last month but then cancelled my direct debit afterwards because I was awaiting a new phone, and didn't want to r...