Skip to main content
Forum FAQ's

Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59522 Views
  • 69 replies
  • 14 Helpful

Resolved! EE Flex Pay Device

Hi,Does anyone know if you can upgrade the airtime contract before the device agreement ends?For example: device credit agreement 36 months and airtime 24 months. Can I upgrade the airtime at 24 months?  

Resolved! Roaming Charges

Hi, I visited France this week and upon arrival, I received a text stating that I would be charged £2.29 per day for data roaming (DR). I should have DR as part of my package. I’ve now been informed that this coming months bill will include additiona...

GP119 by • Visitor
  • 465 Views
  • 2 replies
  • 2 Helpful

Upgrade but keep old phone!

Good afternoon Ladies & Gents,I am currently away and unable to contact EE via 150 so I’m turning to you lovely people for some insight.I currently have a iPhone 14 Pro Max, I’m 12 months into a 24 month contract with EE, if I was to keep my current ...

Payments

Hi I have had my plan stopped  they said I never paid my bill which I did on the 8th 

Not honouring contract I was given over the phone

Recently my contract has come to an end and I made a call to ee for a SIM only deal during which I was told because I've paid for full cover my full contract length I'd be given cover for free. Asked multiple times is insurance included in the price ...

Feath95 by • Investigator
  • 920 Views
  • 5 replies
  • 0 Helpful

Downgrade

I’m now in my 8month on EE and i have a sim contract unlimited internet, calls and text. My contract is 2years. I wanted to opt out or downgrade because i don't have signal inside my house. I can’t use my phone inside. How can i do this. Please help

Top Helpful authors
More
Learn about