Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Contract termination

Hi I have now moved from EE to another network provider I was given a termination fee but have not received an email requesting any payment for early termination where I had 10 months left on my contract, can you please get someone to contact me by E...

Over 10 years service, paying you 60 to 70 pounds all those yrs , stoped workin

Due to my disability I couldn't keep up with bills even down graded, anyway I should had many points for all my yrs services loyalty 來沈 bill was 50 pounds I couldn't pay then now I get debt collectors for 500 odd pound and u deleted my account abso...

New charges

Has anyone else had a txt today saying their bill is going up by retail index plus a few extra percent? I got one here below, when I check my account and log in there is no information about this. Hi from EE. From 31 March 2023, as set out in your te...

Resolved! Text message

Hi from EE, your total charge for ending your contract early for 0xxxxxxxxxxx is £1xxx.x This will show on your final EE bill, find out more here ee.co.uk/leavingus ThanksHi from EE. You have more than one line with EE, the benefit associated with th...

Resolved! Bill

Hi, in December I finish the contract (2years). Why you charge same amount if I finish to pay the phone?

Resolved! Change of direct debit

Hi, I requested a date change for the direct debit and had a text to say all confirmed but just had my bill notification and the date of the DD is still the same as it was??

When do you go into colections

When dose my bill go in to colections

My bill

Hi I will like possibly an additional time to pay my next bill till the 28 th February will get my salary at the moment am in a money short …..and need my phone for work will appreciate if you can just adjust my payment on the 28 th February thank yo...

CPI increase Impact on contracts starting Feb 2023

Hello,If i sign up to a new 24 month 5g sim only contract in feb 2023. Does the new CPI affect these contracts and increase the price a month later.Or am i locked into that proce for 24 months. Thanks,Michael

Phone Account Increase

Good afternoon I have an account with you. I have been advised that my bills will be increasing. I subsequently contacted your customers services section detailed that they could offer me new monthly charges on all my accounts. These are the details...