Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Final bill - paper?

Over the last few months, I was constantly unable to access my bills via the EE website or app and so the last bill I saw was a paper one, I'd requested, in late September.I left EE about a month ago (mid Oct) and thought I'd get a final paper bill a...

Resolved! When i czn get upgrade

When can I get upgrade

Reactivate cancelled contract?

Cancelled my EE mobile contract as no service in my house. (Using WiFi calling which isn’t ideal). New network provider marginally better in house but nowhere near as good out and about. Is there any possibility of returning to previous contract with...

change biling address

how can I change my billing address?? kind regards

Resolved! Text received for r new phone document but can’t find it

As titled, I received a text notification for phone agreement document in my account but cannot locate it?

Resolved! Switch to sim only contract

Hi I need to switch my pay as you go sim to monthly contract

Re: Contract am on

No

how many missold contracts?!

I have been a long long term customer of EE but that is about to change. Their store in Broadstairs have missold my elderly parents tablets, watches and internet resulting in an increase of their bill from 40 month to over 180 last month. I am so dis...

Phone

I would lik to find out if I can add another phone on the contract I have

Re: Overcharged on bill

I too have been overcharged... customer services said mistake on their part, but not corrected the overcharge...