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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 13703 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24423 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 48630 Views
  • 55 replies
  • 13 Helpful

Bill

Why is my bill every month £67.00 when it should be £50

Smedford by • Visitor
  • 233 Views
  • 1 replies
  • 1 Helpful

Bill

I’m just wondering how much my bill is 

Est6 by • Investigator
  • 351 Views
  • 5 replies
  • 5 Helpful

Upgrade costs very high!!

Been with EE for 20+ years, little hassle. 2 contracts, only use phone very little, 5mb data on one, 2mb on other. Other networks much cheaper monthly costs which I am looking at. However, seen contract sim with EE , 10mb data, £9 per month. (Through...

Resolved! In-App Purchase Refund

I'm getting a refund for a couple of in-app purchases made on my phone bill - They've been added to my bill for this month, but when the refund does come through how would it show with EE? would it be money off next months bill?Thank you in advanced ...

My monthly usage

Am I interpreting the monthly usage figures correctly? Does  XX.XX /XX.XX  mean there has been zero usage of the amount of data paid for (and available)? So that none has been used? As would be the case if the figures X were the same numbers.  I am s...

clayto2 by • Contributor
  • 275 Views
  • 1 replies
  • 1 Helpful

Hi

Hi my phone number is suspended  and I just paid £100

Kamila12 by • Visitor
  • 270 Views
  • 1 replies
  • 2 Helpful

Upgrade

 I have a sim only plan and was looking to upgrade. Can I cancel my sim only plan anytime or do I need to wait until the plan ends?   

Kagsey by • Explorer
  • 360 Views
  • 5 replies
  • 3 Helpful

EE is harassing me with bills after the contract ended

My contract ended after 2 years. In order to make it doesn't continue (as I left the country and also told EE about it) I spent hours on the phone with EE - to call at the exact day they told me to "cancel" the contract. This is already problematic t...

sdwEF by • Contributor
  • 1576 Views
  • 16 replies
  • 3 Helpful
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