Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

The Life Events Team

Hi. Earlier, I had sent an email to the EE Life Events team, advising them I was a vulnerable customer of theirs, with autism, learning difficulties and also depression. I had attached evidence from my GP of this, and they came back to me saying that...

Phone

I'm looking to change from a similar only contract to a phone contract

upgrade tablet to phone

My current tablet contract has reached the end of its fixed term and I can now upgrade, is it possible to upgrade to a phone rather than to another tablet?

Resolved! Do I need to give notice to end my contract

Do I need to give any notice to end my phone contract?

Resolved! Adding another phone

Can I add another phone to my account

Resolved! New contract after being on sim only

Hi I have just signed up for a next contract on 24months I am currently with ee and on a sim only plan and wanted to know if I would get a new number or not or if I could keep the same one thank you

Resolved! contract

can I switch contracts for a cheaper on or change my contract with ee for a cheaper on a loyal customer for over 10 years

Roaming charge

Having been moved to EE from BT mobile without being given the option of staying with BT, I find that I am now financially worse off when going abroad. I now have to pay the daily roaming charge as my "account" is counted as starting after the cut of...

Re: Leaving EE

i have another sim so i want to leave

My billing account

could someone please help me how to find out how I can get help for my bill account? I’m finding it very difficult and hard at the minute . It’s stressing me out and I’m not getting any good nights sleep.