Contracts & Billing

My bill

Insurance

Hi, I’ve currently cracked the back of my phone and my phone is insured I was just wondering is their an option for me to get this fixed? 

Poor Customer Service

Waiting for nearly an hour to speak to someone  - not what I’m used to (or pay for ) with EE. Covid is a long time gone - no excuse for long waits. 

Switching from business to personal account

Hello, I left my place of work and boss agreed for my phone to stay on business account until the contract expired.   The contract expires at the end of this month.   I want to remain with EE but on a personal account (I am allowed to keep my number)...

upgrade

hi I recently went to upgrade my phone I had 10 months left so was going to buy out the reming contract to allow an upgrade. but upon going through the upgrades I was told this...Nice! Get a deal on your upgradeWe've removed your early upgrade fees o...

Want to upgrade without phone swap...!?

I am wanting to upgrade but it will only let me do phone swap, which is not what i want to do.I want to give my other phone to a family member. Can someone point me in the right direction?ThanksJade

Apple Watch sim only plan 2022

Hi,  I’m looking to get myself an Apple Watch with cellular connection, probably direct from Apple, I wondered how I can find out how much the cheapest sim only plan for the Watch would be? I have a sim only £20 100GB plan for my iPhone, I’ve spoken ...

Buenas

Registered Disabled Higher rate PIP. Any deals for EE customers who are disabled

Hello,3G , Vodafone do mobile and / or broadband deals for disabled customers in the cost of living crisis and difficulty disabled people have with daily living. I get higher rate PIP (Mobility and Daily use) and was hoping for help from EE to join a...