Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Student discount

Hi do you know how to apply the 20% student discount to my bill? I’ve rang up 150 and they have said I need to apply it myself or go to a store even though I was told to ring up 150 once my sim only had been activated. thanks

Direct Debit change.

Direct Debit change. Simoly impossible to actually do the change, linkes provide do not show option for manging direct debits as listed in the help file and various bot messages. Can someone provide actual assistance? Thnaks

Changing direct debit

I have tried numerous times to change my direct debit details and contacted EE themselves and still I am unable to change them. I have received yet another email asking to update my DD details and no email address to reply to other then call and wait...

in us no services at all

I think i have a zero spending cap. Sent Roaming before i came away. in mess as nothing is working and i cant buy a top up and cant ring EE to sort

Resolved! I accidentally pressed the cancel ee button

Helpi pressed the cancel and after a few seconds got This text_Hi from EE, your total charge for ending your contract early for “phone number ”is £2034.24. This will show on your final EE bill, find out more here ee.co.uk/leavingus Thanksbut I don’t ...

Resolved! end of contract help

My current contract has finished and im looking to either reduce my bill or go elsewhere. Does EE have a live chat option or do i have to phone them?

Resolved! Final bill -I thought billing was in advance!

I’m so confused. My switch to my new provider was finalised on 30th November. I had my usual EE billing text on 1st Dec telling me that they would take my bill as usual. I assumed it would be the small early contract end fees on two of the lines I ha...

Bill

I already had an internet plan, and after 6 months I got another internet plan along with the iPhone, but I'm checking the invoice payments, and only the monthly fee for the first plan is being debited, even though it's been two months since I made t...

Complaints

I've tried looking for official complaints service, but can't find one other than just calling and speaking/messaging an advisor. Four months in a row EE have taken or tried to take over £1100 from my account, have cut me off and put me into overdraf...

Resolved! Reconnection charges

If my mobile has been cut off because I missed a payment, is there a fee to get it reconnected or do I just have to pay the outstanding balance?