Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Daft question!

I'm currently on a plan but wish to change to Sim only as my handset is ok. If I order online, do I keep the same number?

Resolved! Account holder

Trying to upgrade but telling me I am not the account holder when I am

Eu call

Hi I am new costomer of EE with all round sim plan activite but I can't make call to eu number why don't knowDoes someone can help me please

Apple Watch Upgrade

Been thinking about upgrading my series 3 Apple Watch to the Apple watch ultra and i have an account/billing question i am hoping someone can answer without having to phone CS. Namely, the cost is £30 upfront and £40 per month but does this include ...

Call anywhere add on

I purchased 120 mins call anywhere and have made a few calls but it is still showing as 120 mins left?

Resolved! New Contract

Hi - Does anyone know if I start a new contract today, will my charges be increased come the end of March or will what I start paying include this years uplift already (if that makes sense)!

Upgrade

Hi. I have tried to upgrade online on my phone. no joy

Considering switching to PAYG cos of this price hike is it possible?

Hello.I am very upset I am getting a just short of 5 pounds a MONTH price hike on just over £30 . My contract is less than a year old and I am on a 2 year contract yet am firmly of the opinion such a large rise should be justifiably opposable, length...

Wi-Fi

I want to pay my bill Friday of I can it says I owe £35 pound but I can pay Friday not today

Lost sim card

Hi. My sim card was mistaken being cancelled and unfortunately replaced when I am away. Am stuck can I have it sent in Guernsey as I am not home for a while. Please help