Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! I want to change my dd to a different account can i do it online

Resolved! End of contract

Hi. My contract ended on 03/09. what happens next? What happens now if I don’t want to upgrade

Resolved! Downgrading

My contract ends next month and I need to know if I can just stick with the phone I have and have a SIM only and if so how do I go about it because no one from EE ever gets back to me any help will be much appreciated EE get the app sorted it's usel...

Resolved! Away from UK Abroad for a year, how to keep phone number

As title says, how can I keep my UK phone number and disable my contract as I am away from the UK for a year? For some reason even though I have the roam abroad pass and I am in the US I cannot call EE at all so any answer which can give me an email ...

Resolved! Remove a family member’s mobile from my account

How do I go about removing my son’s mobile from my contract. He is now working and earning his own income. While he is grateful for the past three years help in this regard, he has told me to remove his mobile from my contract because he now has his...

Upgrade

Was wondering if anyone has the same problem?I done my anytime upgrade on Friday the 15/09/23 and it took my £100 but when trying to check my bills and account it showed it never went through contacted the team 3times from then got through once and t...

Charges

Why am I charged £2.50p on my mobile plan?

Waiting time on hold

Been on hold 42 minutes for a general bill enquiries 48 minutes in total. Absolutely a disgrace

Resolved! Upfront payment

Please could someone advise me to whether I can voluntarily increase upfront payment on an upgrade , maybe to £500 ? Against a iPhone 15 pro monthly contract ? cheers

Billing date

Would like to change to EE from Lebara, brought a SIM only monthly plan online and SIM card was dispatch on 12 Sept 2023. I would like to port in my current phone number to EE at the end of September. Pop my new EE SIM today (22 Sept 2023) and login...