Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 62904 Views
  • 69 replies
  • 14 Helpful

Contract in two parts?

I want to upgrade but now I notice your site is separating the phone contract separately from the data plan "airtime plan"Will this appear as two separate line items on the bill? My company pays or my phone bill but only if it's all packaged up, not ...

windyboi by Investigator
  • 1907 Views
  • 1 replies
  • 0 Helpful

Pay Monthly

Hey,I’m trying to switch my account to pay monthly and take the advantage of the 30% off but the page is not opening 

Resolved! Last payment

Hi I have cancelled my contract and wanted to know when I will pay my last bill thanks

Itemised Billing Charge

I cancelled the itemised billing charge when I renewed my contract in store in March 2019 and I have just realised it is still coming of my bill.  I only realised as I was having issues with the EE App recognising me as the account holder and had it ...

Moved to Australia

Hello,  I have recently moved to Australia and continue to utilise/pay my monthly contract with EE as I have the roam abroad add on. I am going to require an Australian sim/contact number with a provider over here due to employment purposes but I sti...

Need help qbout a bill i wasnt meant to pay

Hello I got axixey sooo someone please help without me calling them a zinc management deate called me saying the need a reference number but I called them All ready it's a long process and I don't own them money thdy own me 

24lgreen by Visitor
  • 302 Views
  • 1 replies
  • 1 Helpful