Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leavers discount

For no reason my leavers discount was removed. I was under the impression this would stay on until I changed plan or cancelled. Neither of which I've done?

Payment

Conflicting call opening times on website

ring customer services website says open till 9pm minday-Friday when get through then get told your closed and close at 6, I need speak to someone now and can’t as your closed even tho says till 9pm

Resolved! My bill wod like to see my balance to pay pls

Upgrade an eSIM

I have an eSIM on an Apple phone and want to upgrade my SIM only plan. How do I buy an upgraded eSIM contract? I can only see option to buy what looks like a physical SIM.

Flex Pay

Hi, Was wondering regarding the EE flex pay which is a credit agreement, will this price increase with CPI+ every April? And if so why because it's technically a loan?

Resolved! Paying bill

I need to pay bill and cannot get through on free phone numbers , im on restricted so I’d there a number I can call it’s an emergency

To expenisve plane

Resolved! Viewing my statement

How do I view my statement to know what I'll be charged before the actual date it's deducted?

How I got my monthly cost down by £89

So I have been paying £68 per month after the end of my contract. In effect for SIM only. I note that EE are quite happy to let this run even though this amount previously covered the cost of my handset. They even sent me a text to say that it would ...