Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! How can i cancel my additional plan

Hi how can I cancel my additional plan

Upgrade Nightmare

Recently upgrade with EE, agreed a trade in price and discount for being an existing EE customer. Total was £47.20 per month, however they are charging me £49.17 per month, They also charge me £50.00 for my device, which I paid upfront and then charg...

access to bills & payments

I have no link to bills & payments, I am not PAYG, once registered does it take a while to obtain the bills & payment link.I need to download .my bill each month ?

How do I get my account number for my broadband?

I've been with EE on my broadband since 6th Feb. Still awaiting to be sent my account number for broadband so I can link it to my phne online account? When does it come how long do I have to wait??

Resolved! itemised calls and texts messages from my bill

is it possible to retrieve an itemised call log and message on my account as i have two or three phones

Excessive price increase increased poor service

I have just been informed of the price increase of EE mobile phones. I have been a loyal customer for a large number of years including Orange before then. Yet the service they provide is shocking. Everyday my phone drops the call at exactly the same...

Resolved! Flex Pay

Good Afternoon,Can someone explain Flex Pay? I thought you were able to get another phone without contract, I phoned today and it seems like it’s just an upgrade on current plan. As my plan is up for renewal in October I wanted to wait for iPhone 15 ...

Final bill

Why r you trying to bill me this amount as my contract finished on the 14 and I closed it down last week I got a final bill do r £ 20.00 something soo wher do you get of trying to bill me over a months bill and my account used to accumulate on the 14...

Paying bill

How do I pay a bill if the system is down???

Contracts & Billing

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