Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Telephone Log History

Hi. I'm trying to retrieve the list of telephone calls made/received from October 2022 to December 2022 but have failed. Any ideas please?

I was debited too early

Hello EE, My name is Esther , I joined EE last month , 21st of February precisely on a sim only contract.I was surprised to be debited this morning 3rd of March, instead of 21st of March.Kindly look into it , because my last payment is expected to ru...

Bills

Why did I get told my iPhone 14 was 51£ a month and I just got charged 68£ and no I haven’t went over or any of that crap I payed my last bill and got this upgrade in the same day

Billing

I paid my most recent bill on 1st, how long after it leaves my account does it register on my outstanding debits? Thankyou, Clem

Boku subscription

Good evening. I had before a google subscripton. Now i dont know why Boku is renewing without my permition and they charge on my billing EE account. I opened boku website and i dont have subscriptions there. They are charging me by Google and i dont ...

Resolved! when does my contract expire

Won't give me refund no trace of my cancellation

Ok so I should check my bank account but I hadn't been, anyway I phoned up EE and cancelled my contract in 2018 through the phone in the drawer never thought another think about it as I joined Tesco. Just set up online banking and noticed that EE hav...

Resolved! Contract

Hi could you please tell me when my contract is up thanks

Resolved! I want to cancel my EE moblie account

Resolved! Call log history

Hi, i need my call log history of the last 3 months as soon as possible. Can someone help/advise me how to do this?