Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Contract

How can I contract with EE through direct debit

Resolved! Change of address

I have moved from Cafe Fleur which I get paper copies of my invoices. I’m happy just to receive emails not paper copies

P2P

I am writing to inform you of some difficulties I am facing that have prevented me from making payments on my bills. My son has been in and out of the hospital for the past few months due to a coma. I have provided you with photos and a crime number ...

Contract

Very disappointed with EE and not the same as BT. Just recently moved from BT to EE, on the get go EE have messed up with my billing. They have failed to apply the agreed discount on my account. I have requested they refund the money they owe but was...

Moving a sharer account to another account

How do I move the account I have as a sharer account with my son, onto being a sharer with my wife's account ? All three phones are on EE!

Resolved! Meant to upgrade not take new contract.

Late last night I thought I was upgrading my phone. I've realised now that I was taking out a new contract. How do I cancel the new contract and phone before it's fully processed so I can upgrade my phone and contract instead. Or is there a way it ca...

Re: payment history

I am doing my tax return for year 6 April 2021 to April 2022 and my payment history only goes from August.

Unwanted Charges

Hello there,recently a huge ammount around £350 has been deducted from my brothers account from ee. Now we have no idea which number the money was deducted for. He hasn't recieved any text messages or any mails about the charges. All we can see is th...

Bill

I can't to pay bill because some things wrong says.

Bills

Hi, I am unable to view my bills