07-01-2024 05:25 PM
I'm trying to make a SIM only upgrade . I changed my email address so I went into my account and updated it . It shows my new one in my profile information but when I go to submit my order it still shows my old email address
08-01-2024 08:10 AM
Morning @Fridaycider
Thanks for coming to the community.
Could you try again today and see if the email address has now updated?
If not, please call us on 150 and our mobile guides will make sure this is updated for you and help with the SIM Only upgrade 🙂
Leanne.
08-01-2024 03:58 PM
Thank you for your reply. I've just tried and it's still the same . When I go to submit my order from my basket it shows my old email address,
08-01-2024 04:01 PM
Thanks for trying @Fridaycider
In this case, please call us on 150 and the team will be happy to help 🙂
Leanne.