Billing

Purplepug8
Explorer

‎08-01-2024 12:12 PM

Hi all,

 

I'm new to this forum and I have a question I hope someone can answer please?  I am going to have issues paying my mobile monthly SIM only phone bill this month, due on the 15th of each month. I cannot find the EE live chat service, which I used last year.  Has it been removed now from the list of help for EE customers? Many thanks. 

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3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

‎08-01-2024 12:17 PM

Hello @Purplepug8 ,

Welcome to the community,

You will find the live chat in the EE App, otherwise you will have to ring customer service and speak to the billing department.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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Purplepug8
Explorer
In response to Schockwave

‎08-01-2024 12:30 PM

Thank you for your reply. I have clicked on the EE app link provided below and it says the site cannot be reached? 

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XRaySpeX
EE Community Star
EE Community Star
In response to Schockwave

‎08-01-2024 01:10 PM

Linky don't compute:

@Schockwave wrote:

Download the My EE app >

You download the EE app from the App Store or Google Play.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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