taken money

Hi123451
Visitor

‎07-01-2024 03:16 PM

EE have taken nearly £100 out of my account for no reason all i have done is changed network providers and i was only on a PAYG pack, why have they charged me my pack as well as nearly £100 

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎07-01-2024 03:57 PM

@Hi123451  You’ll have to call and speak with customer services about this.,,

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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XRaySpeX
EE Community Star
EE Community Star

‎07-01-2024 08:01 PM

@Hi123451 : You never get billed by EE an extra £100 on PAYG. It's always you who decides what money to pay. You must be on contract.

In what way did you change networks. Did you join EE or leave EE?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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