04-01-2024 07:16 PM
My services have but suspended due to unpaid bill even though I paid it on Wednesday night and in the bills and payments tab it says paid
04-01-2024 08:00 PM - edited 04-01-2024 08:01 PM
Hello @Gwelsey69
when your payment is late your services Will be restricted, these services ain’t automatically unrestricted upon payment has to be done by an EE Guide known as a Manual Reconnection which takes a maximum of 24 hours to reinstate.
I would recommend contacting the EE Billing Team HERE for more guidance.
04-01-2024 10:54 PM
@Gwelsey69 : Do you have a DD in operation that eventually failed? Once the DD is applied for by EE it is marked as paid until it fails twice.