Contract

KerryJane71
Investigator
Investigator

My contract has ended but looking to leave EE when i cancell my accout will i have to pay for a full month 

Thanks

1 SOLUTION

Accepted Solutions
Storm500
Expert Contributor
Expert Contributor

@KerryJane71  If you’re changing provider you don’t cancel your contract with EE as this will be carried out by the new provider.

Mobiles see https://ee.co.uk/help/profile/leaving-ee/cancel-my-contract-with-ee 

Broadband see https://ee.co.uk/help/profile/leaving-ee/cancel-my-broadband-landline-or-tv-plan 

View solution in original post

3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

As long as you've passed your min. term date you will only be charged up to the day your contract is cancelled & you will probably get a refund in your final bill as your previous bill was paid a month in advance. Don't cancel your DD if you have 1 to receive any rebate..

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Storm500
Expert Contributor
Expert Contributor

@KerryJane71  If you’re changing provider you don’t cancel your contract with EE as this will be carried out by the new provider.

Mobiles see https://ee.co.uk/help/profile/leaving-ee/cancel-my-contract-with-ee 

Broadband see https://ee.co.uk/help/profile/leaving-ee/cancel-my-broadband-landline-or-tv-plan 

XRaySpeX
EE Community Star
EE Community Star

That's right, @Storm500 , the EE contract will be auto cancelled when you change provider providing you do so by the recognised protocols.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP