I started my EE contact years ago before I was an eligible age to have my name as the main account holder so I put my sisters as it. Now I'm 21 and finally got around to changing it over as I cant upgrade without my sister on the phone with me, which I have never had trouble with before? Changing the account owners name took 3 phone calls and 1 shop visit which shouldn't have been that hard, but now looking into my account I do not have my current contract linked to it, I had 6 months left of a SIM only deal and I was looking to upgrade, but it not only recognises me as a "new customer" but it wont let me access my current plan. I only managed to get a successful call to EE as of 4 days ago so maybe its too early to see the change? I just want to call and try upgrade, but EE's steep prices may make that undoable and I may just need to swap provider at this point.
Has anyone ran into the problem of not being able to see your current plan when changing over? If so what should I do?
