Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 60587 Views
  • 69 replies
  • 14 Helpful

Need info on my sim only plan and extra sim

I have a sim only contract and have for a long time around last Christmas added another attached to my plan. I need advice on holing it for a while and getting it started again. Need some help to restrict my added sim as a parent, desperate times.   

MummaJ5 by Visitor
  • 256 Views
  • 1 replies
  • 0 Helpful

Roaming costs avoided IF .......

So, if I take my phone abroad (S22), turn data roaming off, (and turn mobile data off as well maybe?) and connect just to WIFi abroad, can I a) avoid roaming costsb) use WhatsApp back to UK (which is all I need really!)and does wi fi calling need to ...

LynnG by Contributor
  • 2743 Views
  • 2 replies
  • 2 Helpful

NEW PHONE

just about to order a new iphone with 4 weeks lead time. Will my new contract start when the phone arrives or when i place the upgrade order? 

DAZZV by Visitor
  • 415 Views
  • 1 replies
  • 1 Helpful

Returned upgrade but now on new contract!!!

I did an upgrade to the new fold 5 back in early August. Received handset, decided to return. Got a dpd track ref told all would revert to previous plan 7 to 10 days after return and deposit would be returned. Today 27th September text to say I've be...

MattMus by Visitor
  • 488 Views
  • 1 replies
  • 0 Helpful