12-01-2024 08:27 PM
Hi just want some advice so I missed my direct debit on the 10th I realised on the 11th night and so this morning I paid it through the app now I’ve just received a tex saying that I’ve missed it and a second attempt will be made in approx 7 days and to not make a payment by card but the problem is I already have and not sure what to do on my app it says it is paid for any advice?
12-01-2024 09:32 PM
Hi @Hc151
They will try again again in 7 days and use the credit towards your next bill.
Thanks