Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Want to pay ny bill

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EE referring me to a debt recovery service for a phone I don't have

just before Christmas in 2019 I took out a contract with EE for an android that I needed over Christmas three years later i am being chased by Moorcroft Debt Recovery Ltd for a bill I didn't know I owed.I cannot talk to EE because I can't remember th...

Charged twice a

I was charged twice for march 2023and I would like to claim my refund for charging me twice

Resolved! Not allowed to add 2nd sim to my new account?

2 problems. 1) Why am I getting a notice stating that I'm not allowed to add second sim on my next sim contract?2) If we do fix the first problem then can you tell me why it states I will get 20% if I add another sim YET on my account its states 10% ...

charges for 0843 and 0845 numbers calling me!

I dont understand why there are charges for two numbers calling me - one is an 0845 and one is a 0843 number I have been charged for a 16 sec call for each of them even though I did not answer! What kind of scam is this!

What number do you phone from Thailand to get through to customer services pleas

Disappointed

After paying for my plan for 1 and a half year wanted to add another phone but refused without being told any reason it sucks

No connection

Just paid my bill but no connection

EE AND BT SIM ONLY

HelloI have a query and thought I’d start here if that’s ok, as hoping other customers may have some experience of thisI am eligible to upgrade my EE contract for free in May, contract ends in early Julyi am going to go to sim only as happy with my i...