Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Length of my contract

Hi when is my contract ending please

Billing

Hello team,I did a couple of upgrades in the past few months and I don't seem to understand my bills.Can you please let me know what my monthly bill is. That is I need to know how much I will be charged on a monthly basis.Best regards

Spend cap

Iam struggling to find the spend cap.

My mobile contract expired

Resolved! How long left on my contract for my mobile phone please

Resolved! Combining two accounts

I'm an existing EE mobile account holder and my wife has just joined EE from O2. She has registered a separate account although both are paid from the same bank account. Is it possible to combine the two accounts into one so we can take advantage of ...

Resolved! Changing from Pay as you go

Good Day I have a pay as you go number with EE, what are the requirements to change to a contract? Kind Regards Juliane

Resolved! bill increased to 19.58 should be 14.98 after latest raise

Resolved! Early upgrade

I’m eligible for an early upgrade but only if I swap my current handset… is there anyway of doing this and keeping the phone I currently have as a spare?

Bill Paid...but it made my bank account overdrawn...

Hello and good morning everyone my bill has been paid (i always like to pay on time) but sad news is that EE made my bank account overdrawn so i`d had to recall my direct debit...im hoping this does not double my bill next month...