Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Price plan increase for new customers?

I recently joined EE from BT. I received a message saying that my plan would increase from 31st March. Why is this happening when I’ve only just joined? It makes seem like the price you advertised to encourage me to join was false advertising.

upgrade but to a lower tariff

I'm wanting to upgrade my phone to a cheaper tariff my contract ends in April can I do this now without hidden extras.

Roaming call to own number

Hi, recently abroad and looking now at itemised roaming calls it shows me calls to my own number! I haven't called myself and haven't used voicemail so it's definitely not that. Can anyone explain this?

Bill

Hi all I paid my bill on 10 march and I received a text ee asked me to pay again, connection is working very bad.. Why?

Resolved! Maybe lost

I regrettably got a 3rd line for a friend and I’ve been waiting for payment, is there a way I can lock the fone to prompt payment faster and have it unlocked once paid or am I just going to have to wait it out and most likely have to cover the bill m...

When to upgrade SIM-only contract

With RPI raising my current contract at the end of March, I’m currently looking at deals from EE to upgrade my SIM-only plan, with my current contract ending October 2022. However, I am worried that if I upgrade before the end of the month, my new de...

insurance claim

made and insurance claim around 2 on thursday afternoon everything went well was told to factory reset my phone that night and have it ready for collection my new device would be with me the following day between 8 and 8 to which i said are you sure ...

Resolved! Name time to pay bill

I can't pay my bill till next Friday and they saying they gonna cut me off

Sim “contract”

Read more I was out of contract and explained in the ee shop that I was looking for a short term sim with a high data usage allowance as an experiment. He didn’t point out to me that I was signing a 24 month sim contract ( which wasn’t particularly ...

Early upgrade

Why have I received a message from ee stating I can upgrade now with no fee. But on the ee website it says I will be charged £143 to upgrade? Could someone please give me the correct information.