Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Live Chat

Hi,I am currently in the US and trying to use the live chat option to contact EE about my account. However the start button does not appear i have tried several times over the last few days. Would appreciate any advice on resolving this.Thanks

Bill

Hello there my bill is too much

1gb data boost

Why do i keep getting texts saying ive got 1gb of data boost? Ive had 7 texts how do i stop this?

Anyone esle charged recently for TXTs from 700046845 (or 65888)?

Has anyone else since December been charged for "Services from other companies" for either 70004685 OR possibly 65888 text nessage services they DIDN'T subscibe to? I am partlicularly interested in confirming if there has been a spike of them earli...

New contract sim activation

Hi I've never been with ee before so this is a fresh contract with a new number, it's been nearly 48hrs since putting the sim in and it still hasn't activated, this is a pay monthly sim and I have called ee and they can't recognise my number and aren...

Broadband Order Not Asked For

Hello, recently on my additional line (partners phone) shes been receiving text messages from 150 about a broadband order. There is nothing on my account for broadband, but the texts she keeps getting are telling us the broadband is set up, the first...

Re: How do I leave EE

I'm ringing up to leave at the end of my contract. EE has become the most expensive and is very limited on deals and doesn't seem to appreciate loyal customers in its stores. That I'm looking at other networks for the first time since I have had a co...

Resolved! Samsung s22 ultra

Looking for advice. I wanted to find out if im able to sell the above phone that i took out on contract 3 weeks ago (bought in store) . Im happy to keep paying the contract would just like to sell the phone to get a new one. Thanks.

Resolved! Cover

If I will upgrade my iphone12pro wich is fully covered, with iphone13pro i will keep that insurance automatically or no?

I was recently refunded £160 on my mobile bill . Now it's back on my next bill .

I was recently refunded £160 on my mobile bill . Now it's back on my next bill ???