Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Anyone got an EMAIL for complaints ?

Soooooo frustrating trying to contact this company - phone message ALWAYS STATING “High calls at this time “ GET MORE STAFF FOR F SAKE

Contract

So my contract ended and I decided to switch to sim only and was told my plan was £12 I have gone on my ee account to check and its £40 that's more than what I was paying with my contract for a phone. There was 2 plans and if I took the £12 I lost my...

Upgrade

Hi I'm trying to upgrade but when I click on the phone plan or sim only it says sorry no suitable plans available. Thanks in advance

Re: No early upgrade fee within 100 days left on contract

I’ve literally got off phone to ee and was told I can upgrade 100 days before mans my early upgrade is not untill junebut you know ee they make and break rules

My monthly bill is less than £30 but late payment is £7.68!

How can EE justify charging me more than 25% of my bill in late payment charges this is outrageous!Yeah I know everything has gone up but 25%... really?I wouldn't mind so much if they got their 'finger out' and rolled out 5G faster but they seem to h...

Cancelling my shared data sim

I have a shared data sim which I no longer need. How do I cancel it?TIA

Joining EE

Hi, Im looking at joining EE and will be using my 20% off BLC NHS discount. The terms and conditions state the discount will be applied for the minimum term, will the minimum term be for 12 month or 24 months ? Or is this depending on the plan i c...

Sim plan

Hi, is it anyhow possible for me to change my monthly plan as I have iPhone 13 40GB monthly.

Upfront cost voucher code

I am so frustrated! Last night a voucher came up on an EE website pop-up for the £50 upfront of the phone cost. I added it and it worked. However, I then tried to check Bluelight Discount and stupidly deleted the other code! Tried for hours to find i...

Resolved! Adding a device

My current contract for my phone ends at the back end of this month, If I was to add an IPhone 13 to my current account when my contract ends on my current phone, Would the payments stop for my current phone? Obviously I would stop using it and trans...