Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! My bills

Auto bill adjust

Hello,My 24 month contract ended in June.Shouldn't my monthly payment go down and auto adjust seeing as I've paid for my phone now?Thanks Nigel

Resolved! Didcot EE Store

Dear Company. I would like tell big thanks Lewis from Didcot EE Store for his helpful with my renewal contract with EE.He was really helpful nice communication I really appreciate it his attitude. Thank a lot Lewis again,but another guy George from...

Contract length

I have just been moved from BT to EE and cannot find any reference to the contract length.

Bill

Hi I was wondering why my bill is so high?

Resolved! £2.90 Charge plus £15.00 per month roam abroad pass

I added the Roam Abroad pass to each of our 5 mobiles prior to a recent holiday to Norway.Why does my latest bill have both a £2.90 daily charge plus the £15.00 per month charge for each mobile?

Resolved! Final bill

I have recently moved to another provider and I am unable to log into my ee account to check my final bill. How can I find this bill? I moved on the 19th August.

Resolved! Cancellation of contract during cooling-off period

Dear Team, Today I have completed a cooling off period form, do you know how long will it take for EE to approve my contract cancellation ?

my payment card

I just want to change my payment card

No contract

Hi All,So I received I text message to today off EE stating that they haven't produced a contract for me since I purchased a phone back in June 2022. Anyway the text messaged said that since it is their fault that I can cancel free of charge. And hav...