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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 62779 Views
  • 69 replies
  • 14 Helpful

Resolved! Tech ad on when ending a contract

I have 2 lines and 2 watches, one of the lines is almost out of contract but it has a tech ad on that doesn't end until July. If I cancel the line would I need to pay off the entire tech bundle balance on the final bill? Or could I continue paying th...

When do I get discount?

I have been with BT for years now but swapped O2 number to EE and was told as being with BT I will get 30% discount when made the EE contract, first payment was full price £36 and not the £12.50 they said it would be as discount and first 6 months ha...

mlee6050 by • Explorer
  • 462 Views
  • 1 replies
  • 0 Helpful

Moving to Sim only

HelloI understand that I can now move both our mobiles to Sim only and make savings. I am unsure of the pros and cons of doing so and would appreciate any advice.Many thanksAdam Wheatley

adamw123 by • Visitor
  • 392 Views
  • 2 replies
  • 1 Helpful

Resolved! Cancellation

I’ve cancelled a sim only deal within 14 days but I haven’t had any confirmation

Re: Expected Delivery for IPhone 15 Pro Max

Hi I would appreciate your help I am frustrated an internal fraud was done on my EE account whereby an iPhone 15 was ordered using my account I have been calling to resolve the issue since last month but it seems the investigation is taking too long ...

Change from Business to consumer

I am he account owner for a business account and am now the only person with a phone. I am leaving and want to just change to consumer and keep my number and phone so go SIM only. I am now out of contract so paying what I was for the phone but the 24...

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