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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59591 Views
  • 69 replies
  • 14 Helpful

Resolved! Remove a family member’s mobile from my account

How do I go about removing my son’s mobile from my contract.  He is now working and earning his own income. While he is grateful for the past three years help in this regard, he has told me to remove his mobile from my contract because he now has his...

Deogo by • Explorer
  • 2067 Views
  • 1 replies
  • 1 Helpful

Upgrade

Was wondering if anyone has the same problem?I done my anytime upgrade on Friday the 15/09/23 and it took my £100 but when trying to check my bills and account it showed it never went through contacted the team 3times from then got through once and t...

LeeM101 by • Investigator
  • 472 Views
  • 5 replies
  • 0 Helpful

Resolved! Upfront payment

Please could someone advise me to whether I can voluntarily increase upfront payment on an upgrade , maybe to £500 ? Against a iPhone 15 pro monthly contract ? cheers 

SCT by • Investigator
  • 1011 Views
  • 1 replies
  • 0 Helpful

Billing date

Would like to change to EE from Lebara, brought a SIM only monthly plan online and SIM card was dispatch on 12 Sept 2023. I would like to port in my current phone number to EE at the end of September.  Pop my new EE SIM today (22 Sept 2023) and login...

MingL by • Investigator
  • 573 Views
  • 5 replies
  • 2 Helpful

Resolved! Switching items

Evening all,I have an iPad that is all paid up that I still pay for even though it never now gets used. How do I go about ending the “contract” so I can utilise the money for another item? Is it possible to upgrade an iPad to a phone? Or do I need to...

BlueBoab by • Visitor
  • 354 Views
  • 1 replies
  • 0 Helpful

Insurance

Made claim for lost phone yesterday was told that it’s been sent to back office team they would be in touch I asked what’s the time scale was told as soon as possible this is my first time claiming and it was a straight forward claim called up today ...

Khan1993 by • Investigator
  • 360 Views
  • 1 replies
  • 0 Helpful
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