Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 13954 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 24638 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 49164 Views
  • 55 replies
  • 13 Helpful

Resolved! Cancellation

Hello, how do I cancel my contract?? I have been provided with a company phone so no longer in need of my current mobile. 

Sa1330 by Visitor
  • 383 Views
  • 2 replies
  • 3 Helpful

Resolved! Contract

My contract will finish soon and I don’t want renewal, how I can do this?

My contract has been cancelled

I had a call yesterday from one of your guys to say that I had cancelled my contract. I hadn’t. He said he would reinstate it. Just now, at about 3pm I have no network and I cannot make calls or send texts!is this fraud? Have I been 

Lizjuffs by Visitor
  • 305 Views
  • 1 replies
  • 1 Helpful

Resolved! Cancellation

Hey, I hope you are well. So I have spoken to a few people on the phone about my contract, it ended in October 2022. You have been charging me money ever since it was supposed to end, I rang up and tried cancelling it on the 13th Feb this year and yo...

Rb9696 by Explorer
  • 504 Views
  • 4 replies
  • 2 Helpful

Cancellation

I brought the SIM card in store whit BT broadband in 15/02/2023 ,and where I live I have so poor signal... No broadband yet..due delays and fake promises, gave me a mini hub wi fi poor signal awsell.What I can do for cancellation my contract sim card...

Miguel14 by Visitor
  • 275 Views
  • 1 replies
  • 1 Helpful

Resolved! Upgrade

How do I upgrade my phone. My contract has expired for a year now and I wanted to upgrade but it is not giving my the option to. It is saying I am not yet eligible for an upgrade.  I

Ndidi by Explorer
  • 341 Views
  • 3 replies
  • 0 Helpful

Billing

Please can you respond to my enquiry via what's app or email I cannot get through to speak to your operator logged in to the EE app and they got technical problems.need an urgent response