cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot upgrade?

jaseyrae08
Visitor

Hello all. My contract is ending on 23/1 and I did apply for a free upgrade to a sim only plan a month ago. Just wondering though if this will automatically take effect after the end of contract. I could not find any proof, no email or nothing stated in my EE app/account regarding the next contract/plan I have applied for. I checked into my account as well and is now saying I cannot upgrade when my contract is ending in two weeks’ time. Does that mean because I already have a pending contract after the current one ends? 

1 SOLUTION

Accepted Solutions
Christopher_G
EE Community Support Team

Hi @jaseyrae08 

Welcome to the community.

Yes, when you upgrade to a SIM only plan from a phone plan, it starts when your current minimum term ends. 🙂

Chris

View solution in original post

1 REPLY 1
Christopher_G
EE Community Support Team

Hi @jaseyrae08 

Welcome to the community.

Yes, when you upgrade to a SIM only plan from a phone plan, it starts when your current minimum term ends. 🙂

Chris