The EE Community

Calls to operator on 150 via mobile?

Do they cost? Just found my balance has lost £20! Thanks.

Ee roaming

Received text for free ee roaming text came from 111 stated free roaming for house so I have two accounts should this be added to both? Thanks

Can't access Billing or Contracts

Billing just hangs forever (see below screenshot). Contracts keeps reloading and then ends up with:Sorry! Something went wrong when authenticating your account.Please try again later."Done the reset browsers (Brave and Safari). Same on Mobile. Mobile...

Billing

I was billed £1254

Please can you send me my invoice number

Live chat function

Can anyone help me locate the chat function please. Seems to have disappeared. thanks 

Can't track my order

Hi, I placed an order on 24th March for broadband and I'm still waiting for the initial engineer visit from Openreach. I've been trying to check my order online for the past few days and it comes up with the error message 'server unavailable'. I've t...

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...