Re: Close account

oldsailor1944 · ‎08-05-2023

PLEASE CLOSE MY ACCOUNT AS I CAN NO LONGER AFFORD IT

XRaySpeX · ‎08-05-2023

@oldsailor1944 : If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract. Otherwise if you intend to move to another network, either taking your existing no. with you or not, get your PAC or STAC respectively from EE & give it to your new provider. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎08-05-2023

@oldsailor1944 : If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract. Otherwise if you intend to move to another network, either taking your existing no. with you or not, get your PAC or STAC respectively from EE & give it to your new provider. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Hayden1974 · ‎12-09-2023

I need to close my account

Katie_B · ‎13-09-2023

Hello @Hayden1974.

Are you looking to cancel your current EE contract?

Katie

draculajane · ‎11-11-2023

I just created an account, hoping it would enable me to have an online chat...WRONG. So now there is an account that I will never use, but cannot se how to close it.

James_B · ‎11-11-2023

Hi @draculajane,

To close your EE Community account, tap your avatar and select 'My settings'.

Hope this helps.

James

20222tilly · ‎16-11-2023

Can't afford it

Katie_B · ‎16-11-2023

Hi @20222tilly.

If you can't pay your bill, please contact us and we will do everything we can to support you.

The team can be contacted by calling 150 from your EE handset.

Katie

Ian207 · ‎23-12-2023

Yes I am looking to cancel my broadband because I'm moving abroad

Katie_B · ‎23-12-2023

Hello @Ian207.

Welcome to the community.

Please give us a call on 0800 079 0544 and our broadband team will be able to help further.

Good luck with the move :).

Katie