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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 13867 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24565 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 49016 Views
  • 55 replies
  • 13 Helpful

Upgrade

I've just upgraded my sim only contract, will my next bill be for the new amount? I hope I haven't just made myself a second bill and now I'll get charged twice lol 

Want to cancel family setup

Please help. I want to cancel a family line for my iwatch but don’t want to lose my main phone number. I simply can’t afford the iwatch fee anymore. 

Nataliad by • Visitor
  • 272 Views
  • 1 replies
  • 0 Helpful

Upgrade

I upgraded my phone to sim only last Wednesday and on my app its still saying my old contract why is that I thought my new contract has started ? 

PAC

I need my PAC number and EE isn’t heloingi am vulnerable and this is not good for me

Calls to this number are barred

I’m going out of my mind!!! I need to ring Dublin and all I get is “calls to this number are barred” I have tried everything that has been suggested changed my phone to all the appropriate settings to make this call. logged on to my ee and the toggle...

Kbmckerr by • Investigator
  • 9029 Views
  • 6 replies
  • 4 Helpful

In Credit

Hi everyone,Yesterday I had some money left over from my pay so decided to make an extra payment on my bill. Where does this money go? After loads of research I am still unsure as to what 'In Credit' means on my account.Will my bill for next month be...

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