Direct debit

Rachk85
Visitor

‎30-12-2023 04:01 PM

I’ve received a text message to say that my direct debit has failed and I had forgotten that I’ve closed the account that it is usually paid from. The text advises not to pay manually and that if the dd fails again I will be charged £5. 
When I go online it says that I can’t change my dd account as the payment is due. If I just pay it will I be charged the £5? 
Thanks 

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XRaySpeX
EE Community Star
EE Community Star

‎30-12-2023 06:41 PM - edited ‎30-12-2023 06:42 PM

Yes, as EE will auto try the DD again cuz they don't know you arbitrarily cancelled it at your end. Best to pay the bill manually & take the £5 hit for your mistake.

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