Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 70667 Views
  • 72 replies
  • 15 Helpful

Resolved! Billing

Hi,whenever I click on pay now it takes me to approve my account and once I’ve done it it keeps coming up with a text saying your payment was not successful. How do I fix this

Mahad20 by • Visitor
  • 596 Views
  • 2 replies
  • 2 Helpful

Equipment credit

Hi just got a quick question I have had an equipment charge added on to my first bill  it says Equipment credit for iPhone 15 128gb blue -£730 iPhone 15 128gb blue £760total - £30My monthly charge should be £50.40 I was wondering if I will be charged...

ZELEMMONS by • Investigator
  • 1992 Views
  • 9 replies
  • 4 Helpful

Lack of communication or confirmation

Why have EE dumped all customer service skills ? And why am I being palmed off with no reasoning for why my plan has not yet started, it seems as if the company have told their staff not to help anyone but just ensure you take the money. 

ALB47 by • Explorer
  • 428 Views
  • 1 replies
  • 1 Helpful