Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Data

I did an add-up data bundle and I am unable to connect online which my usage is shoes 0mb out of 5gb but I have usage rate for my calls. Can this be amended please. @Lloyds

Resolved! I need all details my call and text evey day

Price increases

I have received the email ref the price I increasecould someone explain why my total bill has gone up. I have a phone on contract but part of my monthly bill is paying for my I phone and the rest is for the service surly the increase should only be ...

Re: New debit card

Hi there I'm trying to change my card for direct debit on my phone contract. When I go onto the page for direct debit, it doesn't allow me to press the option to delete the card that it already connected. I haven't changed my card since I got my orig...

Contracts

Insurance Withheld

Shocking! My device damage cover was not added to my contract, but there’s a note on the system proving I requested it. Sales team refused to give the damage cover because I was a month over 90 days window, even thought the operator was at fault. Ha...

Price increase

So I understand that as per the terms and conditions, the price can go up as per the CPI plus 3.9%. the email I received mentioned the price increase aligns with the CPI published in January. If you look at this publication, the rate is 10.1%, then p...

re:bill increase

hi I have only just joined EE from BT. my bill was supposed to be £14-40 you have charged me £16-90 already if this is permanent I want a Pac code ill switch suppliers rubbish promises from BT. I was told it would be £14-40 throughout my contract and...

Samsung s23 contract

Hi, I just recently upgraded to Samsung s23 and it's been 4 days and my new contract new plan is not on my phone but my old plan is still appearing. As ee will be taking money for the old plan and not my new one. Does maybe someone know when my new c...

Upgrading

Hii have a upgrade anytime plan and looking to switch phones. If I decided to upgrade on the 1st march 2023 would I still be effected by the price increase that’s planned in for end of March (14.4%) I think it was or would it not be effected until 20...