Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Phone upgrade

I'm a bit thick with technology. I've just upgraded my phone, which arrived today. Am keeping the same number. Do I need to take out my SIM card in the old phone and swap it over? And how do I get the stuff stored onto my old phone into the new one?

Charge

Why am I being charged for picture messages on messenger and why am I being charged £10 for a service to do with competition which I have never done?

Resolved! Phone bill

Hi I have had my phone suspended, but I have a child at school and need out going calls to be able to reach me incase of an emergency. I have really struggled with how much over my bill was and struggled to pay but want to be able to ring up Friday a...

Death of account holder.

My mum has passed away, she was the account holder, myself and 2 children have the phones and use the contracts. The phones are just over 6 months old. Can I transfer them to pay as you go? Will we get to keep the phones to use?

Resolved! Sim only

If I switch to a sim only can I keep my existing number?

Resolved! Downgrade SIM only plan

I'm currently outside of both of my SIM-only contracts but looking to downgrade my account and stay with EE. I am seeing plans elsewhere for around £5 for 12gb p/month and hoped to get that deal matched. Has anyone managed to downgrade a plan success...

Upgrade

Hi,upon texting 150 "up" I received the text "Great news: you can upgrade early! Get the latest handset today. There's no early upgrade fee if your new plan's monthly cost is higher than your old one. Call us on 150, go to shop.ee.co.uk, or find you...

Extra charges

Hi,I have received extra charges for sending messages via I messenger and I thought these were free and for calling the scholastic company. Please advise.

Hi I want to pay off my sons debt and cancel the contract

My son is out of the country and changed phones. But EE still bills him and he is now in debt. We need to cancel the contract and pay off any outstanding.However EE makes that impossible by not having the options on phone ins. I only have the account...

Re: Billing

Hi. I have a number which as been given to be by ee. I don't use and I didn't ask for. They are refusing to remove it from my account even though I have been with them over 35 years. I just thought they could sort something this time. But no. It's al...