Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Awful customer service

Just had an appalling experience with customer service. Was looking to pre-order the Samsung S23 Ultra but working out the costs over 2 years, a new EE contract was more expensive than dropping my tariff down to Sim Only and buying the phone outright...

Billing

Hi, I transferred over to EE from BT and only had the phone for two weeks (if that) they have taken a bill payment out my account today but I've also paid BT this month is this normal for EE ?

How to stop payments

How do I stop a payment

Increase in monthly charge

Increase in monthly amount to more than£30 when I have my own phone and only need EE SIM. I’ve been a customer for many years. Seems unfair and now thinking if changing my provider.

Bill payment

I have a direct debit setup on my account. However, I changed it recently, and I am not sure of the account that was going to be debited, so I made I payment. The estimated amount is 71 pounds but I made 72. Will I still be directly debited?

Contract

Dear sir / Madam I'm interested in having a Samsung s23 ultra I'd like to change my number aswell please. What's the best offer you've got for myself and I'm a carer and got a code

Remaining balance on new phone

Hey all, just wondering does anyone know how to find out the remaining balance on paying a mobile phone (monthly)

Bills

Hi I just upgraded my plan and just received the new phone today. My current old plan is billed and deducted from me every 4th of the month. My new plan now is every 27th of the month. My question is, will I be billed twice this month?

Bill

Hi my bill was £58 a month up until march last yearCan you tell me why it's so high now please

New contract

My 24 month contract expired August 2022 and I found a new 24 month contract plan with ee which is much better and cheaper. Will my old plan automatically be cancelled once I receive my new sim card? Thank you