Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Re: Contacting Collections Team

Hi, I have tried to contact collections through chat, calls and even in shop. I have a bill that was passed to a collections agency and then returned to EE. I am wanting to set up a plan to pay it off but cannot get access to anyone to sort. Is there...

Monthly contract payment on Bank Statement but not on App

Hello I made a payment for my monthly bill via Google Pay on my mobile. The payment went through and I have transaction evident in my bank app. However the app said that I had an error with the payment and that it didn't go through. I'm not paying a...

Huawei P40 Pro

Hi all, Made a post about my experience with this handset some time ago and was told I should have done my research on the whole google play thing. Fair enough. Spec alone the phone is/was immaculate for its time of release. I was loyal to the brand ...

Telephone numbers

I have lost my phone and have not been able to retreive my numbers from my phone does anyone know how to get my numbers back

Resolved! Addittional line accessories allowance

Are u allowed and extra 3 accessories when u take out an additional line pay monthly?

Can't upgrade

I have upgrade anytime, but every time I try online it says no plans available?? I pay a premium for my contract to allow me to upgrade to any new handset for a price, but seems it's another lie from EE.

Resolved! Question about upgrading sim and potential costs.

Hi! I wasn’t sure where to put this so I hope this is the right place. I’m currently on a pay monthly plan which I started 17/4/20 and it ends 17/4/22, so less than a month away. I’m applicable for a free early upgrade and I’m looking to get a sim on...

Resolved! How to cancel contract abroad

I'm currently abroad in Australia and I'm looking to cancel my contract but for the life of me can find out how to do it. I can seem to connect to the UK number to cancel, is there a way to do so ?My contract actually ended at the begging of March. T...

How do I remove 3rd party blocks

Resolved! Bill payment

I would like to make the payment for my service number. I am Unable to pay kindly suggest me.