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Cancellation of Contract Yet Direct Debit was Passed to Account

Olateju
Visitor

‎19-12-2023 01:12 PM

Good day.please I cancelled my contract with 14 days of obtaining the sim and the direct debit was still passed. I need to confirm the contract is fully cancelled and no payment passed to my bank account. Thank you

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎19-12-2023 01:15 PM - edited ‎19-12-2023 01:16 PM

@Olateju   You might of cancelled the contract that doesn’t stop an automatic process of billing that would of already begun.     You’ll need to call customer services to make sure your contract was cancelled and you can also ask about any monies owed back to you. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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XRaySpeX
EE Community Star
EE Community Star

‎19-12-2023 01:24 PM - edited ‎19-12-2023 01:25 PM

It could take 7 - 14 days for the cancellation to take effect & any monies refunded to your original payment method.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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