All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...
Paid my bill by BACS as I had a problem with my money this month due to a mistake with HMRC. My account is still suspended and I can’t speak to anyone to have it sorted.
Hi my kids mobile pay as you go phones are registered on my ee account.My son wanted his own ee account as he now pays his own way.I got rid of his number on my account.He has tried to register for his own but it says his number is already registered...
I am also fuming, just finished on the phone to EE. Apparantly the upgrade process I went through on the app was in fact an order for an additional phone line. Even though I had a call during the upgrade process due to an issue with the order where i...
I am having the same issues when I am eligible for an upgrade, been a loyal customer with EE for over ten years and very disappointed with the customer service and service in general seriously contemplating switching provider when my contract runs ou...
I’m trying to pay my phone bill however it keeps declining and I’m unsure why as I have enough funds in my bank. I’ve tried someone else card as well and it’s still declining. I haven’t been able to phone up today as I have been at work. I really nee...
Hello good morning
Is this normal? So I've had a nightmare setting up my smart benefit with EE, I've tried numerous times to setup Amazon Prime with no joy. On 25th December 2021 I tried to setup the BTSport benefit with no luck, I gave up because I had joy previously ...
Hi, I have tried to contact collections through chat, calls and even in shop. I have a bill that was passed to a collections agency and then returned to EE. I am wanting to set up a plan to pay it off but cannot get access to anyone to sort. Is there...
Hello I made a payment for my monthly bill via Google Pay on my mobile. The payment went through and I have transaction evident in my bank app. However the app said that I had an error with the payment and that it didn't go through. I'm not paying a...
Hi all, Made a post about my experience with this handset some time ago and was told I should have done my research on the whole google play thing. Fair enough. Spec alone the phone is/was immaculate for its time of release. I was loyal to the brand ...
