Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 60605 Views
  • 69 replies
  • 14 Helpful

Resolved! Contract

if I have a contract and it’s a 2 year and is due to end on 7 July, does it automatically end so no direct debit is taken and it’s completely finished? Do I have to call up or anything to say I no longer want upgrade or carry a contract on?

Caitlin_ by Visitor
  • 870 Views
  • 6 replies
  • 7 Helpful

Resolved! Contract

My 2 year contract ended February 2023. I’m still paying £51 a month after 10% deduction as I’m at end of contract. However I have been told I shouldn’t be paying this much as it looks like I’m still paying for my phone and not just airtime. Any idea...

Paul6569 by Visitor
  • 398 Views
  • 1 replies
  • 2 Helpful

Roam Abroad Pass on 12 Month Sim Only

Hi all,I am looking at swopping over to Sim Only as my contract is coming to the end next month, I have been looking at moving over to a 12 month Sim only Essential Max plan, I just waiting to know if you can add Roam Abroad Pass to it and just pay f...

iammbuk by Skilled Contributor
  • 1083 Views
  • 2 replies
  • 2 Helpful