Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Call log history

Hi, i need my call log history of the last 3 months as soon as possible. Can someone help/advise me how to do this?

cancel

hi there, i would like to cancel my contract and change to pay as you go please.

Inflation based price increases

The recent notification of price increases have really highlighted the unfairness of the contracts that everyone signs and few read properly. The contracts include an annual price increase of CPI plus 3.9% and the advising letter explains it is need...

Resolved! Re: Transfer number

Hi my contact has ended today I need you to transfer the account to pay as you go using my existing sim [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Call charges

I have had call charges added to my monthly bill. I have a spend cap of £0.00 so don't get it?

Re: Itemised billing

Hi how do I view my previous itemised billing

acount suspended

account has been suspended due to a predicticted charge of over 2500, no one will tell me why or what is the cause of the bill . they just keep saying i have top wait for the actual bill to come out in a week. a have a £5 cut off limit for extra char...

Cancelling contract

Would I be able to cancel my contract as I lost my phone yesterday. I do not have lost insurance . I am just 3months gone from 24months contract. What do I do?

Resolved! How much would my remaining contract charge be?

Hi,I pay £29.27 a month for a tablet currently. I've just had my February bill and was curious about remaining contract charges if I was to leave now (my contract ends in August 2023) with 6 months remaining. I found an article on the EE website abou...

Resolved! Unlimited calls and texts within the EU

Hi,i have subscribed to a e-Sim but just realized my contract allows me to call only within the UK. The problem is I will need to call customers across the EU.I see that EE offers « international passes » but I’m not sure this will be the right fit f...