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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59561 Views
  • 69 replies
  • 14 Helpful

Resolved! How to pay my final bill?

I have ended my EE broadband so no longer have a direct debit set up, and never linked it to my online account. Now I need to pay my cancellation fee but cannot pay online and cannot find a company details listed to bank transfer the amount too. How ...

Rosiehs by • Visitor
  • 569 Views
  • 1 replies
  • 2 Helpful

Huge price in increase 2 for upgrade

I have been keeping an eye on upgrade costs for samsung devices.2 days prior to my contract expiring I see costs have massively increased,  why such a huge increase?You are highly likely to loose my business and I will port to a cheaper network!

Declined for a sim deal

Recently decided to leave three network and come to EE only to be told I got declined for a sim deal. My credit score is 650+ I have tried to dispute it but I’m getting no where 路‍ 

Demo8989 by • Investigator
  • 1416 Views
  • 6 replies
  • 3 Helpful

Resolved! Contract Expiry

I have just moved to Canada and my contract is up in about a week. I have switched to a Canadian provider and no longer need my UK phone number. Is it as simple as letting the remaining time of my contract conclude or must I cancel or inform EE to en...

Airtime Rewards

I have redeemed airtime rewards for by EE bill but it’s not reflected in the bill. I have a message as below:The Airtime Rewards site does advise the below for redeeming your rewards.If you're on an EE business account, please drop us an email at sup...

12vedams by • Explorer
  • 966 Views
  • 3 replies
  • 1 Helpful

Moved to sim only contract but my bill seemed wrong

Hi, I moved to a sun only contract on the 24th August 2023, however on the 1st September I was billed the amount of my old phone contract. I just want to check as to why that is? I also don’t want this to happen again for October. I have tried callin...

Imogeny by • Visitor
  • 373 Views
  • 1 replies
  • 1 Helpful
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