Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

change biling address

how can I change my billing address?? kind regards

Resolved! Text received for r new phone document but can’t find it

As titled, I received a text notification for phone agreement document in my account but cannot locate it?

Resolved! Switch to sim only contract

Hi I need to switch my pay as you go sim to monthly contract

Re: Contract am on

No

how many missold contracts?!

I have been a long long term customer of EE but that is about to change. Their store in Broadstairs have missold my elderly parents tablets, watches and internet resulting in an increase of their bill from 40 month to over 180 last month. I am so dis...

Phone

I would lik to find out if I can add another phone on the contract I have

Re: Overcharged on bill

I too have been overcharged... customer services said mistake on their part, but not corrected the overcharge...

Resolved! Direct debit

I want to change my direct debit date

ABROAD

Hi,I moved back to Greece. I believe my contract ends on February. What should I do in order to have my phone unlocked to have a Greek phone number. Best,Eva

Services from other companies

My recent bill has a charge of 15p for ‘Services to other companies’.I’ve searched on the reference number & telephone number given and this says it’s relating to: 02 Infracast (text).I have no idea what this is and did not send a text to anyone new ...