Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 16100 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 26167 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 53887 Views
  • 55 replies
  • 13 Helpful

Billing

Want to cancel my contract phone I'm not happy with ee ur robbing me blind Want to leave ee as as possible 

Adrian212 by Contributor
  • 320 Views
  • 2 replies
  • 0 Helpful

Resolved! Billing and payments

Your company took out £40 for an international call I never made. It seems like theirs been a scam however, I never had a call from this number, I never answered the call nor did I have a 10 minute conversation with them. I’m confused as to how a com...

Hawwaa1 by Visitor
  • 353 Views
  • 1 replies
  • 0 Helpful

Resolved! Downgrade

I am within my 45 day “upgrade window” but I want to try and go onto a sim only deal but am being told I can only do this from when my contract actually ends in 45 days, is this correct? 

Zabbaz by Explorer
  • 581 Views
  • 2 replies
  • 1 Helpful