Same boat, as soon as I ported my number, I can no longer see any of my old bills. Very amateurish behaviour tbh. I shouldn't have to contact anybody; it should all be left on the account 'until the account is fully closed and settled'.
Customer for a logn time, since the days of One2One - I left because;
1) my bill rose 25% over 2 years - despite the fact the cost of supplying phone didn't increase retrospectively. PPI claim in the making there. Sharp practice.
2) they now split airtime & phone - but in the process, completely gouge the customers' eyes out. Prices are a ripoff.
3) if I didn't sign a new contract, they said my tariff would go up £10 at end of contract, to nearly £50 for just 10GB of data. That was the final straw, with a phone paid off, 10gb isn't that price. The initial reply was 'promotions ended'; subsequently backing down & saying they had made a mistake & offered 25gb for £10.
Too late, gone to O2, sim only. 25GB for £8 a month & already had 2 bacon rolls costing £5.50 from their rewards in the first fortnight. Sim free S23 Ultra from Student Samsung the other month for £679.
