Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Re: Want to change my direct debit date

I want to change my direct debit date please

Resolved! New phone

Is there any way i can get a new phone contract at the age of 17?

Mobile.line

I need to chat to someone about my line, I have already contacted you today about it and was assured that my line would be up and running as i have an arrangement in place but you have cut me off

Billing

Need to discuss bill payment

Resolved! When my phone up for renewal

Outstanding money owed

Hi allMoorcroft debt recovery have contacted my wife stating that she owes EE some £102 from 2014 for an old contract (on an old number) at a previous address. She's baffled by this as she has been with EE (at our new address since 2015) for the past...