Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Promotional offer call (too good too be true )

Hi I get an call from EE saying promotional offer from this number 02385396421.offer was too good to be true.very cheap deal.how can i verify this call.

Resolved! my contract will over next month, and I want to change my plan without contract.

my plan will over next month, and I want to change the plan which is pay less than now. I prefer pay monthly, but how can I change the plan without contract? I tried to change it on EE website, I think they are all 12 months contract.because I'm not ...

Contact mobile and sharer sim - thinking of switching to sim only with sharer

Hi all, I am currently on a contract plan and have a sharer sim connected. I am thinking of going to a sim only plan and was wondering whether a sharer sim can be connected to a sim only plan. that way I can just buy my phone from apple/samsung as an...

Resolved! Pay in advance Tech add on

Hi everyone! Last November I purchased an Xbox X for my son. The plan is for 24 months for £31question: is possible to do payments in advance to avoid the 24 months? thanks

Resolved! Double billed

I recently paid my first bill earlier this month, but I also got charged again today, leading only around 6 days between each payment. Can someone explain this?

I've just added 5GB of data on to my plan & my allowances are showing as 10Gb?!!

I've just added on" 5GB of data to .y plan & it's showing as 10GB on my allowances??

Resolved! Minimum payment

Hi looking for help, is there a minimum amount I can pay toward my bill to avoid restriction?

Resolved! Changing to a newer sim only plan question

Quick question that I wondered if someone could answer please? My Mother is on a sim only plan, which she reached the minimum term for a few years back. She has seen a sim only plan on the EE website that she feels will be a better plan for her and ...

Resolved! Monthy Contact not updated on EE systems

Hi situration a bit of a sticky one but last month around middle of march I got a call from EE marketing to offer me a unlimited data, texts and calls contract for £25 which i had accepted. Today I got a call from EE marketing to make sure everything...

i am looking for my history contact

hi am looking for my history contact