Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Upfront cost of phone taken but credit check declined

I applied for a pay monthly contract yesterday and paid the upfront cost for the phone of £30 however the credit check was declined and there is nothing to suggest anywhere that I will be refunded or when. My credit report is actually good (on Experi...

Resolved! Find phone

Resolved! Suspended account

HiMy account was suspended as I was in arrears. I've just paid it off but I still can't make calls/ text or use data.How long do you think it will take for my suspension to be lifted? Many thanks Beccy

Resolved! Current use

Hi, I’d there any way of knowing if you’ve incurred extra charges before your statement arrives or do we just wait for a ‘nice’ surprise?

Resolved! Buying a game on XBOX

Hi AllI am trying to purchase a game on the XBOX for my son for £64.99. But the option to pay with EE (my mobile number) is greyed out. I thought this was due to my spend cap being £50 so i removed the spend cap about 2 hours ago but its still grey...

How do I get a papers bill to prove to someone else I have paid them

Resolved! Multi-Line Discount - merging two out of contract accounts.

Hello - my partner and I have two excising out of contract EE lines. Am I able to move my partners account as a second line on my account, thus getting a Multi-Line Discount, while keeping their same number? Thank you

Unable to view bill

I have been unable to view my bill on line or on the app.

Resolved! Discount code

My partner gets codes through open reach for 30% off of contracts however I'm trying to upgrade and I can't see where to add the code ?

Upgrade

Hello, my upgrade is due in November and last time I logged on inad the option to upgrade early and pay a fee, however when I have gone to do this this morning, the option to upgrade has gone? Why is this? also when I looked at the upgrade deals th...

Contracts & Billing

Forum Posts

EE Upgrades: All you need to know

Upfront cost of phone taken but credit check declined

Resolved! Find phone

Resolved! Suspended account

Resolved! Current use

Resolved! Buying a game on XBOX

How do I get a papers bill to prove to someone else I have paid them

Resolved! Multi-Line Discount - merging two out of contract accounts.

Unable to view bill

Resolved! Discount code

Upgrade

Upgrade

Change EE Sim Only Plan

2nd March invoice

Has my payment gone through?

Where i can find my next bill amount