Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Claiming back monthly costs for unused minutes txt data

Hi all so I have a EE contract due to end in auagust however I’ve not used the data minutes or txt in 8 months. Am I able to claim back some of the costs

CPI increase

barely had my contract a month and EE are already trying to put it up by £6 a month. they said that i was informed it would happen 2 months ago when i was still on my old contract. how can this be ok?? im meant to be on a £67 a month plan, that was w...

Billing over charge

Hi o have been charged 7.00 over my bill in charges I would like to know why

Resolved! Contract

Hi I've been with ee for a while now but I've just upgraded from sim only to phone and sum, But I want to get my partner a phone on contract so what I need to know is am I able to get my partner a phone on contract and add it to my bill? Hope someone...

Resolved! Upgrade

Hi I just need some information about if I want to upgrade to a new phone a few months after upgrading, Do I have to give the phone back or do I get to keep it. Hope someone is able to help me TIA Antonia

Resolved! EE standard upgrade

Hi I have a standard upgrade 15th April I was wondering if I could change to a sim only with EE at that time instead of getting a new phone?

Resolved! Contract Ended a few days ago and I want to renew the same

Hello my contract ended on 7 April and I want to continue with the same but have no idea how to do this. Keep being offered new phones but just want to continue with exactly the same but see this option. Also the contact us page doesn't in fact provi...

Simultaneously being told I have no data and 1.5GBs left?

I can't access any data without wifi and my phone tells me I need to sign into EE, at which point I'm told I have no data left. But when I go into my settings and click on my simm, I've only used 601MBs of my 2GB plan. Any help would be really appre...

Resolved! Handset at the end of contract

I suspect this is a stupid question, but when my contract expires and assuming I don’t renew it or move to monthly, do I keep the handset: i.e., is the handset mine at the end of the contract? Thanks. Janet

Charges whilst in Germany

I was originally with BT, and BT advised that I should change to EE. Before taking out a contract with EE I clarified with them that I could still make calls and receive data free in Germany under the contract. I was told that this was the case provi...