CHARGED TWICE.

hazeljayx · ‎26-12-2023

been charged 3 times for pay monthly in one day when i’ve should’ve only been charged once which is £15. EE has taken £45 from my account without my knowledge. it’s a good thing i’ve checked my bank statement, i had to check my previous monthly statements just in case!! i’m just shocked. i’ve been a loyal customer to EE and this happens? i’m expecting a £30 refund back into my account. i’m not understanding where and why the money has been taken when i should only be charged once. what is going on, EE??!

Northerner · ‎26-12-2023

Hi @hazeljayx

You'll need to speak to EE CS on 150 tomorrow about this issue.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

XRaySpeX · ‎26-12-2023

@hazeljayx : What are you being charged 3 times for?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

hazeljayx · ‎27-12-2023

for the same data i’ve been paying for monthly and now out of the blue it charged me 3 times in one day with no form of emails or texts to tell me why.

James_B · ‎27-12-2023

Hi @hazeljayx,

Are these direct debit or card payments?

James

hazeljayx · ‎27-12-2023

i’ve only set up one direct debit for monthly payments so i’m not entirely sure as on my bank statement it just shows EE’s taken £13.50 twice and £15 when £13.50 should only be taken once but i’ve not purchased anything else other than just automatically paying for monthly payments for so long, as i’ve hardly used any data due to wifi at home. so i’m not understanding what’s going on, would i be getting my £28.50 refund back?

James_B · ‎27-12-2023

Hi @hazeljayx,

Are the payments showing as pending or completed?

Are they listed on your bill or extra charges in the EE app?

James

XRaySpeX · ‎27-12-2023

What are the dates of these 3 payments?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

hazeljayx · ‎27-12-2023

all of 3 payments have been taken. £15’s been charged for some recurring card payment, £13.50 as add-on?? the remaining £13.50 should be the auto recurring payment as shown on all previous payments which i should only be charged for, for 15GB. how is this even possible if i’ve not made any changes or paid for extras?

hazeljayx · ‎27-12-2023

£15 and £13.50 was taken yesterday 26/12/23 and pending £13.50 was just taken now 27/12/23