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CHARGED TWICE.

hazeljayx
Investigator
Investigator

been charged 3 times for pay monthly in one day when i’ve should’ve only been charged once which is £15. EE has taken £45 from my account without my knowledge. it’s a good thing i’ve checked my bank statement, i had to check my previous monthly statements just in case!! i’m just shocked. i’ve been a loyal customer to EE and this happens? i’m expecting a £30 refund back into my account. i’m not understanding where and why the money has been taken when i should only be charged once. what is going on, EE??!

10 REPLIES 10
Leanne_T
EE Community Support Team

Hi @hazeljayx 

Can you text BALANCE to 150 and let me know the full reply? 

Leanne 🙂