Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Advice re childs 1st sim/plan

Hello,My daughter will have her first phone soon as she starts secondary school. We have an old phone she will have (iphone) and she has a telephone number from another sim (giff gaff) but I'd like to ideally have her on an EE plan/family account. ...

paid bill yet still outstanding

I have paid for my outstanding bill the money had left my account yet none of my services had been activated , I am abroad in Spain and can’t get hold of anyone even though I have paid of remaining puzzle

Resolved! Mobile phone extension

Hi could I have extension on my bill till Friday 31st March

my bill is high a d my contract ended 1 month ago

hi, I upgraded my mobile some ti.e ago into Samsung galaxy s21+ but you didn't send me my earplugs and led view cover you sent at that moment in black promising to send me pink 1 for girls? I never received any of this! on top of this my contract w...

Resolved! Change the date of my direct debt

Hi I would like to change the date of my direct dbt from the 31st of each month to the 5th of each month due to a change of payday from my job.

Resolved! Want to pay ny bill

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EE referring me to a debt recovery service for a phone I don't have

just before Christmas in 2019 I took out a contract with EE for an android that I needed over Christmas three years later i am being chased by Moorcroft Debt Recovery Ltd for a bill I didn't know I owed.I cannot talk to EE because I can't remember th...

Charged twice a

I was charged twice for march 2023and I would like to claim my refund for charging me twice

Resolved! Not allowed to add 2nd sim to my new account?

2 problems. 1) Why am I getting a notice stating that I'm not allowed to add second sim on my next sim contract?2) If we do fix the first problem then can you tell me why it states I will get 20% if I add another sim YET on my account its states 10% ...