Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Why does it say I have reached my credit limit?

I am so annoyed I paid my bill this morning and have used it this evening and I have been told I’ve reached my credit limit?! What is going on ? I can’t get hold of anyone human!!!!

I need to change my plan and my account details

Cannot Upgrade

I have been a member since last November on a SIM 10GB £10 24m 5G plan. I own my own iPhone 12 so its a sim only contract.I recently had an email saying that I could upgrade, and quite fancy getting the new iPhone on a contract.However, clicking the ...

Contract in two parts?

I want to upgrade but now I notice your site is separating the phone contract separately from the data plan "airtime plan"Will this appear as two separate line items on the bill? My company pays or my phone bill but only if it's all packaged up, not ...

Pay Monthly

Hey,I’m trying to switch my account to pay monthly and take the advantage of the 30% off but the page is not opening

Resolved! I want to find out when I'm due for an upgrade

Resolved! Last payment

Hi I have cancelled my contract and wanted to know when I will pay my last bill thanks

Itemised Billing Charge

I cancelled the itemised billing charge when I renewed my contract in store in March 2019 and I have just realised it is still coming of my bill. I only realised as I was having issues with the EE App recognising me as the account holder and had it ...

Re: Live Chat

hi I would like to.chat about my bill s is someone available? to chat online? thank you

Moved to Australia

Hello, I have recently moved to Australia and continue to utilise/pay my monthly contract with EE as I have the roam abroad add on. I am going to require an Australian sim/contact number with a provider over here due to employment purposes but I sti...