Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 15477 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 25650 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 52576 Views
  • 55 replies
  • 13 Helpful

Cant pay my bill!

You've cut me off and now I cannot pay my bill. I've tried to pay it but I cant call you or text you and I cant pay it online. 

GemnTifa by Visitor
  • 283 Views
  • 1 replies
  • 0 Helpful

Resolved! Credit from final bill

Hi I left EE mobile + broadband and says I am in credit of -£33.39 and -£4.51 respectively  but doesn’t say how or when they will refund me. Do you know please? Thanks 

Lisac3 by Explorer
  • 381 Views
  • 2 replies
  • 1 Helpful

My mobile bill

I have paid my mobile phone bill via card as I always do on the 24th. It’s still not showing as being paid on my EE account and on my bank account it’s showing as taken from my available balance after pending but it’s still pending. Why is this happe...

Resolved! Bill

The bill for this month is way to much for me. Is there any chance I can pay in smaller amounts? 

Elmi21 by Visitor
  • 266 Views
  • 1 replies
  • 0 Helpful

Mobile bill and stupid ring back

Hi I've been trying to ring you for over 1 hour. Every time I tap speak to someone I get text back that tells me someone will ring me within 15 mins. Then error message and takes me back to start. I have now repeated this 4 times. All I want is to sp...

Marley75 by Visitor
  • 321 Views
  • 1 replies
  • 0 Helpful