Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 15827 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 25945 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 53269 Views
  • 55 replies
  • 13 Helpful

Resolved! Contract

EE took out the balance of my phone contract, then weirdly refunded it back to me? Now they’re saying I owe £147.54? Why? 

Resolved! Pay

I been trying to pay the sim that i have cancelled and I can't find anywhere, i tried reaching for help but no luck unfortunately. I hope ill get a respond back

Jakub21 by Visitor
  • 487 Views
  • 4 replies
  • 0 Helpful

Resolved! Phone upgrade

I'm a bit thick with technology. I've just upgraded my phone, which arrived today. Am keeping the same number. Do I need to take out my SIM card in the old phone and swap it over? And how do I get the stuff stored onto my old phone into the new one?

Eliz5 by Explorer
  • 361 Views
  • 1 replies
  • 2 Helpful

Charge

Why am I being charged for picture messages on messenger and why am I being charged £10 for a service to do with competition which I have never done? 

Resolved! Phone bill

Hi I have had my phone suspended, but I have a child at school and need out going calls to be able to reach me incase of an emergency. I have really struggled with how much over my bill was and struggled to pay but want to be able to ring up Friday a...

Death of account holder.

My mum has passed away, she was the account holder, myself and 2 children have the phones and use the contracts. The phones are just over 6 months old. Can I transfer them to pay as you go? Will we get to keep the phones to use? 

Resolved! Downgrade SIM only plan

I'm currently outside of both of my SIM-only contracts but looking to downgrade my account and stay with EE. I am seeing plans elsewhere for around £5 for 12gb p/month and hoped to get that deal matched. Has anyone managed to downgrade a plan success...

Guy_Rob by Visitor
  • 1113 Views
  • 2 replies
  • 1 Helpful