Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Text

Hi just wondering why I have not had a text with this month bill details ? My bill date is the 15th ? I have been getting these for years but not last two month last month I sent messaged then got the text but I would prefer just getting the text wit...

Resolved! Going from SIM to Contract time time length allowed

Hi,I am currently at the end of my 24 month contract and i am going to go SIM only for a while until i have a think what phone i want next. I am going to go 12m SIM meanwhile but i can't remember what the time length that i had to stay with the 12m ...

Want to know my account balance

I have accidentally ended my contract, can I reinstate it

Can somebody phone me otherwise im leaving

My account has been suspended as I didnt pay the full amount

I have 3 accounts and my one finished 8/8/2023 but I am still being charged.

Change of ownership

My ex partner has started a change of ownership for my phone and I have been told to contact yourselves to finish the process

EE has wrongfully charged me £373

I was abroad and lost my sim. I contacted EE on call from abroad to request an E sim but they told me that I was on a pay as you go and could only get a physical sim which was not possible since I was abroad. I was told that I can convert to a contra...

Poor customer service

HiI bought a sim 4gee wifi , the signal is poor in our area and there is no internet. I call ee on the phone to cancel the contract the customer service told me that my contract is cancelled and I don’t need to oay any pence because I was in the co...