Claim issues

[Swapnil_1203]

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Hello 

yesterday I lost my watch and I explained whole scenario to the EE customer care . I didn’t get update regarding my process . 

[Katie_B]

Hi @Swapnil_1203. 

I am sorry to hear you have lost your watch.

Was this insured with EE?

What was advised by our customer care team when you called?

Katie

[Swapnil_1203 · Accepted solution]

Hello 

customer team Said that they will deliver my watch today but I don’t have any further details and any ty

[Swapnil_1203]

I don’t have ant type uddate regrading my watch status can please help me solve my problem 

thank you 

[Katie_B]

Hi @Swapnil_1203. 

Have you received any delivery information from DPD?

This should be sent to your mobile phone via text.

Katie

[Swapnil_1203]

Mod edit: [please don't post personal information on the community].

[Katie_B]

Hi @Swapnil_1203. 

We have no account access here on the community. 

If you wish for someone to look into your account please give us a call on 150. 

Katie