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Cancel eSIM

Matilda6
Visitor

‎25-01-2024 04:55 PM

Hi, 

I recently switched to another provider and I’m wondering how to cancel the eSIM u have through EE. I have talked with EE through phone but they were of no help as they only tried convincing me to stay, which I won’t do. So how do I cancel my eSIM payments? 

0 Helpful
1 REPLY 1
XRaySpeX
Grand Master
Grand Master

‎25-01-2024 05:00 PM

@Matilda6 : It's your contract you need to be cancelling.

If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract. Otherwise if you intend to move to another network, either taking your existing no. with you or not, get your PAC or STAC respectively from EE & give it to your new provider. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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