Upfront

[Shoaib11]

Hi I made a contract for I phone 15 pro max few days ago and i pay 200 pounds as upfront but when I receive a confirmation email it says that you paid 30 pounds 

[Shoaib11]

Few days ago I made a contract for I phone 15 pro max i paid 300 pounds 200 pounds upfront and 100 pounds but after receiving the order I received a mail saying that you paid just 30 pounds as upfront but it not showing in my billing details it just shows 100 pounds security deposit where’s my 200 pounds that I paid as upfront.

[Katie_B]

Hello @Shoaib11. 

Was this a new contract or an upgrade?

Has £200 left your bank account?

Katie

[Shoaib11]

It’s my new contract and 200 pounds is cut from my bank account 

[Katie_B]

Thanks for confirming @Shoaib11. 

What colour, memory size and plan did you go for?

Katie

[Shoaib11]

iPhone 15 pro natural titanium 256 and plan is 125gb that cost 30 pounds per month 

[Katie_B]

Thanks for getting back to me @Shoaib11. 

I can't see the £200 upfront cost on this device and plan. 

Could it be a service deposit you have been charged for rather than an upfront cost?

Katie

[Shoaib11]

No it’s upfront payment. Security deposit of 100 pounds I paid separately 

[Katie_B]

I would recommend giving us a call @Shoaib11. 

Our customer care team will be able to view your order and give you a breakdown. 

Katie

[Shoaib11]

Ok thanks